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How do I resolve loss of audio volume control?

Posted

The speakers on my laptop work fine, outside of any browser. However, in either FF or IE the audio volume is stuck at barely audible, even though I have the volume wheel set at maximum. I am in a Windows XP environment, using FF 16.0.1.

The speakers on my laptop work fine, outside of any browser. However, in either FF or IE the audio volume is stuck at barely audible, even though I have the volume wheel set at maximum. I am in a Windows XP environment, using FF 16.0.1.

Chosen solution

After removing and reinstalling Flashplayer 11, I noticed that the sound control on each video was set at minimum. I just slid the sound control up at the bottom of the video in question, and I got sound. I don't know what caused the sound to reset to minimum, but the problem appears to have been resolved. I hope for longer than a few hours this time.

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Additional System Details

This happened

Every time Firefox opened

This started when...

Suddenly with no clear link to any other event.

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • npsitesafety
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10329.0
  • DivX Plus Web Player version 2.2.0.52
  • DivX VOD Helper Plug-in
  • 1.9.0042.0
  • Panda ActiveScan 2.0 Plugin for Firefox
  • Centra Updater Plugin: 7,6,1,1
  • Virtual Earth 3D 3.00080829001 plugin for Mozilla
  • Adobe PDF Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12136 solutions 112748 answers

Does this happen with all plugins or only with the Flash plugin?

Try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

Does this happen with all plugins or only with the Flash plugin? Try to clear the Flash local storage and settings. *Windows Control Panel > Flash Player > Storage: Local Storage Settings **Remove a specific domain: Local Storage Settings by site **Remove all domains: Delete All and Delete Data Flash Website Storage Settings panel: *http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html Global Storage Settings Panel: *http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

Question owner

I resolved the problem by uninstalling Quicktime. I had recently been prompted by AdBlock to update Quicktime. Several days later this audio-volume problem developed. I have NO idea why Quicktime is even required on PCs these days, when we have Flashplayer installed. Anyway, I uninstalled Quicktime, and my problem was resolved.

I resolved the problem by uninstalling Quicktime. I had recently been prompted by AdBlock to update Quicktime. Several days later this audio-volume problem developed. I have NO idea why Quicktime is even required on PCs these days, when we have Flashplayer installed. Anyway, I uninstalled Quicktime, and my problem was resolved.

Question owner

I cleared the local storage cache in Flashplayer. I still have not got audio on my videos.

I cleared the local storage cache in Flashplayer. I still have not got audio on my videos.

Question owner

Removing Quicktime worked for several hours. Then my audio dropped out again.

Removing Quicktime worked for several hours. Then my audio dropped out again.

Chosen Solution

After removing and reinstalling Flashplayer 11, I noticed that the sound control on each video was set at minimum. I just slid the sound control up at the bottom of the video in question, and I got sound. I don't know what caused the sound to reset to minimum, but the problem appears to have been resolved. I hope for longer than a few hours this time.

After removing and reinstalling Flashplayer 11, I noticed that the sound control on each video was set at minimum. I just slid the sound control up at the bottom of the video in question, and I got sound. I don't know what caused the sound to reset to minimum, but the problem appears to have been resolved. I hope for longer than a few hours this time.