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forward/back buttons and "open in new window" broken after update

Posted

hi, i updated firefox today to 16.0.1 and the forward and back buttons are always greyed out, it doesn't matter how many times i navigate to a new page, they never become active. also, the open in new window right click option does not work either, it will open a new window without the url of the link i clicked on and just displays a blank page. it seems that open in new tab is still usually functional though.

i am on a macbook pro running mac osx 10.8.2 and i also tried upgrading to the firefox 17 beta to see if that would fix it and it did not resolve any of the problems.

please help!

hi, i updated firefox today to 16.0.1 and the forward and back buttons are always greyed out, it doesn't matter how many times i navigate to a new page, they never become active. also, the open in new window right click option does not work either, it will open a new window without the url of the link i clicked on and just displays a blank page. it seems that open in new tab is still usually functional though. i am on a macbook pro running mac osx 10.8.2 and i also tried upgrading to the firefox 17 beta to see if that would fix it and it did not resolve any of the problems. please help!

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 11.3 r300
  • iPhoto6
  • 5.1.10411.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

the help > troubleshooting information did not pop anything up. nothing happened.

Question owner

okay for those who are having the same problem, since I didn't receive any assistance, I reverted back to firefox 15 and it fixes all the problems. just be sure to turn off your auto update option so it doesn't reinstall 16 again after.

okay for those who are having the same problem, since I didn't receive any assistance, I reverted back to firefox 15 and it fixes all the problems. just be sure to turn off your auto update option so it doesn't reinstall 16 again after.
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

hello merciscool, it sounds like an extension or theme might have been interfering here. maybe try launching the updated firefox in safe mode once and see if the issue is occurring there too.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

hello merciscool, it sounds like an extension or theme might have been interfering here. maybe try launching the updated firefox in safe mode once and see if the issue is occurring there too. [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159057 answers
You can check for problems with the places.sqlite database file in the Firefox Profile Folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file