Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot download anything!!!

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

mikeymo317
mikeymo317

I removed and re loaded Firefox. Now I can't download anything! says 'source file cannot be read'

I removed and re loaded Firefox. Now I can't download anything! says 'source file cannot be read'

Chosen solution

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

Read this answer in context 👍 1

All Replies (2)

finitarry
finitarry

http://kb.mozillazine.org/Unable_to_save_or_download_files

cor-el
cor-el
  • Moderator

Chosen Solution

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"