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Automatic firefox update fails. Does not connect to update server why?

Posted

I am using Mac OS X Version 10.7.4. I am also running Firefox version 14.0.1. I am prompted to update to version 15, but when trying to update, the updating window hangs up for hours and never gets past "connecting to server." I have tried to install version 15 and trash my last version however I get another pop-up box that states something like "cannot complete due to some items being skipped." I followed the directions to troubleshoot (File > Get Info, then make sure all items are unlocked) but this still doesn't solve my problem. Can anyone offer some advice? Please?

Chosen solution

Hi suzumaki

If there is an issue with update or permissions the better, quickest and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Read this answer in context 8

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • iPhoto6
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Garmin Communicator Plug-in Version 4.0.1.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Garmin Communicator
4.0.1.0
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Zotero
3.0.8
true
zotero@chnm.gmu.edu
Zotero Word for Mac Integration
3.5.5
true
zoteroMacWordIntegration@zotero.org
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
Adobe Contribute Toolbar
6.1
false
{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
675840
browser.places.smartBookmarksVersion
4
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1348663877
places.history.expiration.transient_current_max_pages
100664
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
privacy.cpd.formdata
false
privacy.cpd.offlineApps
true
privacy.cpd.sessions
false
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x10de
Device ID
0x 863
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine -- 2.1 NVIDIA-7.18.18
GPU Accelerated Windows
1/1 OpenGL
AzureBackend
quartz
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

ideato
  • Top 25 Contributor
616 solutions 4260 answers

Chosen Solution

Hi suzumaki

If there is an issue with update or permissions the better, quickest and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

rwhitney 0 solutions 1 answers

Helpful Reply

I've been seeing this on my system and based on a similar issue in Linux was able to figure it out.

I have two accounts on my Mac - a personal and a work account. Since I installed firefox originally on my personal account, everytime I start firefox on my work account it stalls as the updater doesn't have permissions. Once I logged into my personal account and ran the updater, it worked just fine.

Interesting to note though - I haven't seen this issue with my other Mac apps.

joelinux 0 solutions 1 answers

These are Apple / Mac workaround solutions.

I've been looking for a real reason that it fails under Linux. Have done quite a few searches and wasted quite a bit of time and find this support forum - particularly its search feature - not helpful on this point. Can't really search for a phrase (tried both single and double quotes)- its clearly searching for words in whatever order.

After much digging - I keep wondering if there is an alternative to the aus3.mozilla.org server - the location of the update server is not really explained anywhere.