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How do I uninstall (& reinstall) Firefox when WinXP won't let me?

Posted

Using Win XP. I want to uninstall and reinstall Firefox because of an unwanted search engine app. I first uninstalled Firefox maintenance. Now XP won't let me uninstall Firefox. The control panel quickly flashes a screen but won't proceed with the uninstall. I tried instantiating maintenance from within the folder on my C drive but no response. I suspect by removing the "maintenance" app I've tied my own hands. Thanks for your help.

Additional System Details

This happened

Every time Firefox opened

This started when...

I try to uninstall.

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Google Update
  • Next Generation Java Plug-in 1.6.0_35 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
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  • Windows Multimedia Services DRM Store Plug-In

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8012 answers

Hi marvinglen,
sorry that you are having problems sorting-out Firefox.

I am not sure that Firefox Maintenance has much of an effect on Windows XP

Uninstalling and reinstalling Firefox may be ineffective in removing an unwanted search engine app. It depends rather on what it is you have that you are now trying to remove. Some of these search helpers etc install globally within Windows and will need to be removed from the Windows control panel once you identify them.

Whatever you do I strongly suggest you do NOT use any option from Windows or Firefox that offers to remove personal settings, because that is likely to destroy settings including bookmarks and passwords. (If you see the ResetFirefox option also do not use that, without first taking note of what it removes - all your extensions, and some settings)

Once any rogue software is uninstalled you will need to reset any Firefox settings that have been messed up, but there is an add-on that is often capable of accomplishing that easily.

Please read the linked articles and post back with how you get on, and say specifically what it is you have found and are trying to remove.