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Launching Firefox gets the Mozilla homepage not mine, why?


When I launch Firefox it goes directly to the mozilla start page as if I never used Firefox before. Everything is blank, no bookmark, no history, nothing. Why can't I go directly to my homepage? This frustrates me so much I have to go back to safari. I would use Firefox.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • npmnqmp 071503000004
  • RealPlayer Plugin
  • iPhoto6


  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv: Gecko/20100316 Firefox/3.6.2 FBSMTWB

More Information

  • Top 10 Contributor
2364 solutions 20919 answers

When did this start, and can you think of any possible triggering actions, such as an update or system clean-up?

Your browser reported to the forum that it is version 3.6.2, which seems very unlikely. Can you check Help > About Firefox and reply with your current version information?

(To fix an inaccurate user agent identification, check out this article: Websites say that Firefox is outdated or incompatible even though it's the latest version)

  • Top 10 Contributor
  • Moderator
10751 solutions 96748 answers

The user agent corruption looks like a consequence of Fast Browser Search (FBSMTWB) that has created a general.useragent.override pref.

See these articles for some suggestions:

If you do not keep changes after a restart then see: