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Firefox repeatedly crashes even after multiple reinstalls

Posted

I keep getting this at random (but frequent) times:

We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report.

I've uninstalled/reinstalled Firefox multiple times. I'm relatively sure that it crashes before I re-update Flash (if I ever got around to it.) I have few crash reports since the last reinstall because I've switched to Chrome until I can get this resolved. Here's what I have:

https://crash-stats.mozilla.com/report/index/bp-1251d8bb-704c-40be-90ee-ef12c2120921 https://crash-stats.mozilla.com/report/index/74fb46d5-1201-4d28-9c3d-953c62120918 https://crash-stats.mozilla.com/report/index/8a8531ba-e8ba-4ded-93db-890dc2120919

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
DivX Plus Web Player HTML5 <video>
2.1.2.145
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Norton Toolbar
2012.7.5.2
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 1
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1348188471
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
ATI Radeon HD 5670
Vendor ID
0x1002
Device ID
0x68d8
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.982.0.0
Driver Date
7-27-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Radeon HD 5670) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hey Charlem4gne, some other users who have recently updated the graphics driver for their ati hardware (to ati catalyst version 12.8) have reported similar crashes. please try disabling hardware acceleration in firefox > options > advanced > general & see if this resolves the issue of frequent crashes for the moment until ati releases a new driver.

Question owner

Wow! Thanks for the incredibly quick response! I have indeed recently updated my ati drivers. I did as you suggested. Let's see if that fixes it! <crosses fingers>

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8008 answers

Note for forum cross referencing purposes.

These are empty signature crashes e.g.

  • Report for CrashID bp-1251d8bb-704c-40be-90ee-ef12c2120921

Modified by John99

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello john, the issue is tracked in bug #789251.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8008 answers

Thanks for the reference madperson, I had noticed you solving some of these ati crashes but had not yet identified the bug.

When I come across a crash thread I usually attempt to add the Crash Signature. The null signature crashes are always a problem, they tend to be the number one top crash and can cover all sorts of things.

At some stage we may get the facility to search properly for crash signatures that are posted in the support forum. You may notice that the crash-stats site has a link that attempts a search of the support forum but

  1. it usually does not give sensible results, it often either just maxes out, or returns no matches.
  2. often crash signatures are not mentioned in support threads
    • so at least if I add them there is a possibility of searching and finding them (Although now we are probably stopping web search indexing of some of these threads ! before we develop an advanced search that will find them)
dmitrirex 0 solutions 5 answers

Don't think any of these apply to me. Firefox started crashing right after I added an update that showed up on my computer. Sometimes it crashes two-three times on the same download and then will work but do it again on the next one.

I also noticed that Firefox changed it's Search from Google to something supported by Google which is terrible. The Google one would find items with a barcode number and would click on translated pages which the current one doesn't.

How can I get to the Firefox that does not crash and has the right search mechanism. I have already given up on ever seeing videos on Firefox and get those on Internet Explorer. If I was not in the middle of a major project,, I would quit Firefox completely.

Not sure what is going on. Firefox used to be the best Browser around and now it is less than marginal.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello dmitrirex, as you've already noted this thread here dealt with a different situation. please open a new question and include some of the latest crash report ids & your system details from firefox > help > troubleshooting information so that we can give you better advice. thank you!

dmitrirex 0 solutions 5 answers

Thanks for your help. I finally found out how to reset Mozilla and it fixed everything, even able to play songs and watch videos.

I know this isn't on the topic but why does Mozilla keep adding things that mess everything up and how can I make it so that I do not get any more reminders for updates?