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Firefox crashes randomly even with all extensions disabled and new profile, but not in safe mode

Posted

Starting from about 2 weeks ago, Firefox has been crashing. The crashes is seemingly random, but normally happens when many pages/tabs are open. Also, all observed crashes happened in middle of some user operations. If I just leave it open(and loaded), it would never crash even after a long time.

Also, the crashes would still happen even after ALL extensions are disabled manually. However it doesn't seem to happen in Safe Mode.

After every crash, in the crash report dialog, the "Details" report would not respond. However I can open the reports using about:crashes.

Before the crash would happen, sometimes the following ill-behaviors could be observed:

  • Firefox fails to render CJK characters, displaying them as square boxes instead
  • CJK IME(Namely Google Pinyin, an IME for Simplified Chinese) could no longer be activated in Firefox, neither on a webpage element nor on UIs of Firefox itself(i.e. address bar or search bar)

The following has been tried but no luck:

  • Disable ALL extensions manually
  • Start a new profile
  • Reset Firefox
  • Uninstall/Reinstall Firefox
  • Switch from FX 14 to 15, then to 16 beta
Starting from about 2 weeks ago, Firefox has been crashing. The crashes is seemingly random, but normally happens when many pages/tabs are open. Also, all observed crashes happened in middle of some user operations. If I just leave it open(and loaded), it would never crash even after a long time. Also, the crashes would still happen even after ALL extensions are disabled manually. However it doesn't seem to happen in Safe Mode. After every crash, in the crash report dialog, the "Details" report would not respond. However I can open the reports using about:crashes. Before the crash would happen, sometimes the following ill-behaviors could be observed: * Firefox fails to render CJK characters, displaying them as square boxes instead * CJK IME(Namely Google Pinyin, an IME for Simplified Chinese) could no longer be activated in Firefox, neither on a webpage element nor on UIs of Firefox itself(i.e. address bar or search bar) The following has been tried but no luck: * Disable ALL extensions manually * Start a new profile * Reset Firefox * Uninstall/Reinstall Firefox * Switch from FX 14 to 15, then to 16 beta

Modified by Rainarrow

Chosen solution

hello Rainarrow, some other users who have recently updated the graphics driver for their ati hardware (to ati catalyst version 12.8) have reported similar crashes. please try disabling hardware acceleration in firefox > options > advanced > general & see if this resolves the issue of frequent crashes for the moment.

Read this answer in context 5

Additional System Details

Crash ID

7499595f-3566-4d9c-b76d-cfbfa2120917

Installed Plug-ins

  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • npalicdo
  • Alipay Security Control
  • 1.132.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • npwangwang
  • npAliSSOLogin Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Google Update
  • QQ2011
  • Picasa plugin
  • npaliedit
  • Windows Activation Technologies Plugin for Mozilla
  • NPTXSSO Dynamic Link Library
  • 0.70.4
  • PowerEnter Plug-in for SPDB
  • Unity Player 3.4.1f5
  • iTrusPTA&XEnroll hwPTA,IEnroll,UKeyInstalls for FireFox,version=1.0.0.2
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
Adobe Contribute Toolbar
6.0
false
{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}
Java Console
6.0.33
false
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
false
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
399360
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120911232325
browser.startup.homepage_override.mstone
16.0
browser.tabs.warnOnClose
false
extensions.lastAppVersion
16.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
56820
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
AMD Radeon HD 6900 Series
Vendor ID
0x1002
Device ID
0x671d
Adapter RAM
2048
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.982.0.0
Driver Date
7-27-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (AMD Radeon HD 6900 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23463 answers

Chosen Solution

hello Rainarrow, some other users who have recently updated the graphics driver for their ati hardware (to ati catalyst version 12.8) have reported similar crashes. please try disabling hardware acceleration in firefox > options > advanced > general & see if this resolves the issue of frequent crashes for the moment.

hello Rainarrow, some other users who have recently updated the graphics driver for their ati hardware (to ati catalyst version 12.8) have reported similar crashes. please try disabling hardware acceleration in firefox > options > advanced > general & see if this resolves the issue of frequent crashes for the moment.

Question owner

Madperson, Thank you for the quick response! I'll try that for sure, and I'll post to tell you guys if it works.

Madperson, Thank you for the quick response! I'll try that for sure, and I'll post to tell you guys if it works.

Question owner

Thanks, madperson! I can confirmed that after disabling graphics acceleration it no longer crashes.

Thanks, madperson! I can confirmed that after disabling graphics acceleration it no longer crashes.