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Java applet class not found exception for check scan

Posted

I am getting a class not found exception when trying to scan a check into a banking website. The application uses Java and the exception error has the name "com.epaysol.checkscanAppletV2" in the message. I have the latest Firefox and the latest Java installed. I tried going to an earlier version of Firefox and of Java where this app worked in the past and it does not work now in the earlier versions either. So I am now back to the latest version of everything.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Google Update
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Garmin Communicator Plug-In 4.0.1.0
  • GEPlugin
  • npFFApi
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Motive Plugin for Mozilla Browsers
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Office Authorization plug-in for NPAPI browsers
  • getplusplusadobe16249
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Coupons, Inc. Coupon Printer DLL
  • npsnapfish

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Browser Manager
2.2.630.40
true
{b64982b1-d112-42b5-b1e4-d3867c4533f8}
Garmin Communicator
4.0.1.0
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
LastPass
2.0.0
true
support@lastpass.com
ZoneAlarm Security Suite Community Toolbar
3.15.1.0
true
{3ce45c4f-bfff-4988-9a3c-a75c1f491319}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
ZoneAlarm Security Engine
1.5.325.0
false
{FFB96CC1-7EB3-449D-B827-DB661701C6BB}
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.openintab
true
browser.startup.homepage
http://headlines.verizon.com/headlines/portals/headlines.portal
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.tabs.loadInBackground
false
dom.disable_open_during_load
false
dom.disable_window_flip
false
dom.max_chrome_script_run_time
0
extensions.lastAppVersion
15.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
gfx.blacklist.suggested-driver-version
10.6
keyword.URL
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
network.http.max-connections
96
network.http.max-connections-per-server
32
network.http.pipelining
true
network.http.pipelining.maxrequests
8
network.http.pipelining.ssl
true
network.http.proxy.pipelining
true
places.database.lastMaintenance
1346619886
places.history.enabled
false
places.history.expiration.transient_current_max_pages
26794
places.history.expiration.transient_optimal_database_size
42868898
places.last_vacuum
1323467574
print.print_printer
Brother HL-2170W series
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false
print.printer_Brother_HL-2170W_series.print_bgimages
false
print.printer_Brother_HL-2170W_series.print_command
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false
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0
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0
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0
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print.printer_Brother_HL-2170W_series.print_footercenter
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print.printer_Brother_HL-2170W_series.print_footerright
&D
print.printer_Brother_HL-2170W_series.print_headercenter
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0
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0
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0
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false
print.printer_Canon_BJC-5000_Series.print_bgimages
false
print.printer_Canon_BJC-5000_Series.print_command
print.printer_Canon_BJC-5000_Series.print_downloadfonts
false
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true
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print.printer_Canon_BJC-5000_Series.print_footerleft
&PT
print.printer_Canon_BJC-5000_Series.print_footerright
&D
print.printer_Canon_BJC-5000_Series.print_headercenter
print.printer_Canon_BJC-5000_Series.print_headerleft
&T
print.printer_Canon_BJC-5000_Series.print_headerright
&U
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true
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0.5
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0.5
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0.5
print.printer_Canon_BJC-5000_Series.print_oddpages
true
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0
print.printer_Canon_BJC-5000_Series.print_pagedelay
500
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1
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11.00
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99
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0
print.printer_Canon_BJC-5000_Series.print_paper_size_unit
0
print.printer_Canon_BJC-5000_Series.print_paper_width
8.50
print.printer_Canon_BJC-5000_Series.print_printer
Canon BJC-5000 Series
print.printer_Canon_BJC-5000_Series.print_reversed
false
print.printer_Canon_BJC-5000_Series.print_scaling
0.90
print.printer_Canon_BJC-5000_Series.print_shrink_to_fit
false
print.printer_Canon_BJC-5000_Series.print_to_file
false
print.printer_Canon_MX870_series_Printer.print_bgcolor
false
print.printer_Canon_MX870_series_Printer.print_bgimages
false
print.printer_Canon_MX870_series_Printer.print_command
print.printer_Canon_MX870_series_Printer.print_downloadfonts
false
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0
print.printer_Canon_MX870_series_Printer.print_edge_left
0
print.printer_Canon_MX870_series_Printer.print_edge_right
0
print.printer_Canon_MX870_series_Printer.print_edge_top
0
print.printer_Canon_MX870_series_Printer.print_evenpages
true
print.printer_Canon_MX870_series_Printer.print_footercenter
print.printer_Canon_MX870_series_Printer.print_footerleft
print.printer_Canon_MX870_series_Printer.print_footerright
&D
print.printer_Canon_MX870_series_Printer.print_headercenter
print.printer_Canon_MX870_series_Printer.print_headerleft
print.printer_Canon_MX870_series_Printer.print_headerright
print.printer_Canon_MX870_series_Printer.print_in_color
true
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0
print.printer_Canon_MX870_series_Printer.print_margin_left
0.5
print.printer_Canon_MX870_series_Printer.print_margin_right
0.5
print.printer_Canon_MX870_series_Printer.print_margin_top
0.200000002980232
print.printer_Canon_MX870_series_Printer.print_oddpages
true
print.printer_Canon_MX870_series_Printer.print_orientation
1
print.printer_Canon_MX870_series_Printer.print_pagedelay
500
print.printer_Canon_MX870_series_Printer.print_paper_data
1
print.printer_Canon_MX870_series_Printer.print_paper_height
11.00
print.printer_Canon_MX870_series_Printer.print_paper_size_type
0
print.printer_Canon_MX870_series_Printer.print_paper_size_unit
0
print.printer_Canon_MX870_series_Printer.print_paper_width
8.50
print.printer_Canon_MX870_series_Printer.print_reversed
false
print.printer_Canon_MX870_series_Printer.print_scaling
1.00
print.printer_Canon_MX870_series_Printer.print_shrink_to_fit
false
print.printer_Canon_MX870_series_Printer.print_to_file
false
print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_bottom
0
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0
print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_right
0
print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_top
0
print.printer_Fax_Lexmark_8300_Series.print_bgcolor
false
print.printer_Fax_Lexmark_8300_Series.print_bgimages
false
print.printer_Fax_Lexmark_8300_Series.print_command
print.printer_Fax_Lexmark_8300_Series.print_downloadfonts
false
print.printer_Fax_Lexmark_8300_Series.print_edge_bottom
0
print.printer_Fax_Lexmark_8300_Series.print_edge_left
0
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0
print.printer_Fax_Lexmark_8300_Series.print_edge_top
0
print.printer_Fax_Lexmark_8300_Series.print_evenpages
true
print.printer_Fax_Lexmark_8300_Series.print_footercenter
print.printer_Fax_Lexmark_8300_Series.print_footerleft
print.printer_Fax_Lexmark_8300_Series.print_footerright
&D
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print.printer_Fax_Lexmark_8300_Series.print_headerleft
print.printer_Fax_Lexmark_8300_Series.print_headerright
print.printer_Fax_Lexmark_8300_Series.print_in_color
true
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0.200000002980232
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0.300000011920929
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0.300000011920929
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0.200000002980232
print.printer_Fax_Lexmark_8300_Series.print_oddpages
true
print.printer_Fax_Lexmark_8300_Series.print_orientation
1
print.printer_Fax_Lexmark_8300_Series.print_pagedelay
500
print.printer_Fax_Lexmark_8300_Series.print_paper_data
1
print.printer_Fax_Lexmark_8300_Series.print_paper_height
11.00
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0
print.printer_Fax_Lexmark_8300_Series.print_paper_size_unit
0
print.printer_Fax_Lexmark_8300_Series.print_paper_width
8.50
print.printer_Fax_Lexmark_8300_Series.print_reversed
false
print.printer_Fax_Lexmark_8300_Series.print_scaling
0.90
print.printer_Fax_Lexmark_8300_Series.print_shrink_to_fit
false
print.printer_Fax_Lexmark_8300_Series.print_to_file
false
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0
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0
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false
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true
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0
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500
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1
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11.00
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99
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0
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0
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HP LaserJet 6L
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false
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0.80
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false
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false
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0
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0
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1
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Lexmark 8300 Series
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false
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false
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true
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true
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true
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true
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false
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true
privacy.sanitize.timeSpan
4
security.default_personal_cert
Select Automatically
security.dialog_enable_delay
0
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false
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Graphics
Adapter Description
RADEON X300 SE 128MB HyperMemory
Vendor ID
0x1002
Device ID
0x5b60
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.162.0.0
Driver Date
8-3-2005
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Question owner

I've added a screen shot of the exception error window I get when attempting to run the check scan application.

smores2001 0 solutions 1 answers

Geomit, did you fix the problem? Can you tell me how as I have the same prob?

cor-el
  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

Try to clear the Java cache:

Control Panel > Java > General tab > "Temporary Internet Files" > Settings > Delete Files

  • XP: C:\Documents and Settings\<user>\Application Data\Sun\Java\Deployment\cache\
  • Vista: C:\Users\<user>\AppData\LocalLow\Sun\Java\Deployment\cache\

Modified by cor-el

Question owner

I wound up with other problems with the computer and had to reload windows. With a clean windows and new download of Java the site worked as advertised. So I don't really know what the problem was originally.