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Why is the new tabs page not loading?

  • 10 replies
  • 9 have this problem
  • 736 views
  • Last reply by msporredoss

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My firefox is supposedly up to date but the new tabs page isn't loading nor is the icon in the corner coming up so I can turn it on.

Chosen solution

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

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All Replies (10)

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hello msporredoss, please enter about:config into the firefox location bar (confirm the info message in case it shows up), then search for the preference named browser.newtab.url and right-click & reset it to its default value (about:newtab). this should bring up the new-tab-page on new tabs.

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See also this article about the New Tab page (about:newtab):

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It was already set that way when I checked it and I am still not getting the new tabs page.

Thanks!

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then please try running firefox in safemode once and see if this is working as intended - maybe one of your extensions is interfering...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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What is the current value of the browser.newtab.url pref on the about:config page?

Try to reset some preferences to the default with the SearchReset extension:

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the about:addons page.

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It says default string about:newtab

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Does it help if you start Firefox in Safe mode like suggested above by madperson?

Do you see any HTML (XML) code if you right-click the new tab page and choose View Page Source?

  • Right-click on a web page to open the context menu and select View Page Source
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YES if I start in safe mode I get the new tabs page!

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Chosen Solution

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

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I figured out what it was. Unfortunately it's an add on I use quite a bit. Thanks so much for your help!