X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

MAC- Cannot attach a document to legal electronic filing website- JNLP not showing in Applications

Posted

I often need to file pdf documents on legal electronic filing sites. Never had any problem with my PC, now with Mac I can log onto the site, click the corrct folder, but all the documents (word and pdf) are gray and none can be selected. I found a "fix" for one ECF site (I have 4 I need to be able to file on) which requires me to go to Applications and select JNLP file. But JNLP file does not show up in the list of Applications. But I know I have Java on my computer. What can I do? Help!! If I cannot file legal documents I cannot even keep this Mac.

Modified by flammajamma

Chosen solution

I think I figured it out. When the dialogue box comes down to select a document, the documents are all gray because the document type is defaulted at "image" files. I changed it to all files and they showed up!! Hallelujah! Wondering why the Apple experts did not think of this....? At any rate I think I've solved it.

Thank you.

Read this answer in context 1

Additional System Details

Sites Affected

https://ecf.azb.uscourts.gov

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.4 r402
  • Stamps.com Plug-in 1.1.12 (NPAPI, Mac OS X)
  • Microsoft Office for Mac SharePoint Browser Plug-in

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

jscher2000
  • Top 10 Contributor
2368 solutions 20966 answers

Helpful Reply

The site seems to be a bit short on "system requirements" type information. Did you try this number to see whether they can let you know of any Mac-specific issues: "Contact the MIS Department at (602) 682-4100 regarding any computer related questions."

Question owner

Yes I called the ECF help desk. They said they have NO help for Mac users and it's a computer issue.

Question owner

Also I spent 1 hr 40 mins yesterday with Apple experts and they could not figure it out either.

jscher2000
  • Top 10 Contributor
2368 solutions 20966 answers

This manual might be relevant: http://www.ca9.uscourts.gov/datastore/uploads/cmecf/doc-mac-users.pdf

You probably have worked through those suggestions already. It strongly implies that Firefox must be running in 64-bit mode. I believe that is the default out of the box, but some users configure Firefox using the Finder / Get Info to default to 32-bit mode so Firefox will work with Netflix. Probably not relevant to a work computer.

Could I suggest editing your original post to add [MAC] to the subject line? Hopefully this will attract Mac users who have more insight on the Java file loading issue.

Question owner

That Ninth Circuit manual is the one that told me to go into Applications and mark the JNLP file, but the JNLP file does not show up in my Apps. Maybe the fix is to get that file into Apps? I don't know how to do that.

How do I check to be sure Firefox is set at 64 bit? Safari would not work, either, though, exactly the same problem as using Firefox.

mybazaar 0 solutions 1 answers

Also I spent 1 hr 40 mins yesterday with Apple experts and they could not figure it out either. http://www.mybazaar.pk/laptop-notebook/level/1

Chosen Solution

I think I figured it out. When the dialogue box comes down to select a document, the documents are all gray because the document type is defaulted at "image" files. I changed it to all files and they showed up!! Hallelujah! Wondering why the Apple experts did not think of this....? At any rate I think I've solved it.

Thank you.

jscher2000
  • Top 10 Contributor
2368 solutions 20966 answers

Glad you solved it. It sounds as though you might have discovered a difference between Mac and Windows file type filters: in Windows, if you set the type to images, the directory would usually would be empty, you would not see the files grayed out.

ericamira 0 solutions 2 answers

Hi, I have been having the exact same problem with ECF filing! Can you please tell me how you changed the filter from 'image files' to 'all files'?When I click 'choose file,' all of my files (other than images) are grayed out, but I don't see anything that lets me change the filter. This is extremely frustrating, and any advice you can provide would be greatly appreciated. Thank you!

Helpful Reply

You need to try different browsers. Some, when you click to attach a document, do NOT have a dialogue box with the ability at the BOTTOM of the box to change the files you have access to, from image to other files. I think that Firefox shows the drop down box that let me change the type of files, while Google Chrome did not. Log out of the ECF filing and try going in with another browser until you find one that works. Good luck!

ericamira 0 solutions 2 answers

Firefox worked - Thank you SO much for your help!