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Constant crashes with no common theme

Posted

Firefox is crashing constantly. I can't seem to pinpoint why. I have many crash ID's and they all appear to be the same in the about:crash logs.

Edit: Updated with an additional crash ID: bp-4a508466-82db-439f-b239-454942120822

I have read that this may be an issue with ATI Catalyst 12.8 drivers. Has anyone else seen this or found a fix?

Modified by alhier

Chosen solution

"It's a bug similar to bug 630197, but for AMD GPUs." Bug 768395

Maybe you could try updating or downgrading the drivers? If you do decide to downgrade, please downgrade 1 version, no more than 2 for stability reasons

Read this answer in context 2

Additional System Details

Crash ID

bp-2c7aafd3-e2a7-4c50-a082-2061b2120821

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
GoogleSharing
0.22
true
googlesharing@extension.thoughtcrime.org
Greasemonkey
0.9.22
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.browsewithcaret
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
778240
browser.places.importDefaults
false
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.search.param.yahoo-fr
chrf-ytbm
browser.search.param.yahoo-fr-cjkt
chrf-ytbm
browser.search.param.yahoo-type
${8}
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
14.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0E)
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1344992240
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1299503403
print.print_printer
Canon MP495 series Printer WS
print.printer_Canon_MP495_series_Printer_WS.print_bgcolor
false
print.printer_Canon_MP495_series_Printer_WS.print_bgimages
false
print.printer_Canon_MP495_series_Printer_WS.print_command
print.printer_Canon_MP495_series_Printer_WS.print_downloadfonts
false
print.printer_Canon_MP495_series_Printer_WS.print_edge_bottom
0
print.printer_Canon_MP495_series_Printer_WS.print_edge_left
0
print.printer_Canon_MP495_series_Printer_WS.print_edge_right
0
print.printer_Canon_MP495_series_Printer_WS.print_edge_top
0
print.printer_Canon_MP495_series_Printer_WS.print_evenpages
true
print.printer_Canon_MP495_series_Printer_WS.print_footercenter
print.printer_Canon_MP495_series_Printer_WS.print_footerleft
&PT
print.printer_Canon_MP495_series_Printer_WS.print_footerright
&D
print.printer_Canon_MP495_series_Printer_WS.print_headercenter
print.printer_Canon_MP495_series_Printer_WS.print_headerleft
&T
print.printer_Canon_MP495_series_Printer_WS.print_headerright
&U
print.printer_Canon_MP495_series_Printer_WS.print_in_color
true
print.printer_Canon_MP495_series_Printer_WS.print_margin_bottom
0.5
print.printer_Canon_MP495_series_Printer_WS.print_margin_left
0.5
print.printer_Canon_MP495_series_Printer_WS.print_margin_right
0.5
print.printer_Canon_MP495_series_Printer_WS.print_margin_top
0.5
print.printer_Canon_MP495_series_Printer_WS.print_oddpages
true
print.printer_Canon_MP495_series_Printer_WS.print_orientation
0
print.printer_Canon_MP495_series_Printer_WS.print_page_delay
50
print.printer_Canon_MP495_series_Printer_WS.print_pagedelay
500
print.printer_Canon_MP495_series_Printer_WS.print_paper_data
1
print.printer_Canon_MP495_series_Printer_WS.print_paper_height
11.00
print.printer_Canon_MP495_series_Printer_WS.print_paper_size_type
0
print.printer_Canon_MP495_series_Printer_WS.print_paper_size_unit
0
print.printer_Canon_MP495_series_Printer_WS.print_paper_width
8.50
print.printer_Canon_MP495_series_Printer_WS.print_reversed
false
print.printer_Canon_MP495_series_Printer_WS.print_scaling
1.00
print.printer_Canon_MP495_series_Printer_WS.print_shrink_to_fit
true
print.printer_Canon_MP495_series_Printer_WS.print_to_file
false
print.printer_Canon_MP495_series_Printer_WS.print_unwriteable_margin_bottom
0
print.printer_Canon_MP495_series_Printer_WS.print_unwriteable_margin_left
0
print.printer_Canon_MP495_series_Printer_WS.print_unwriteable_margin_right
0
print.printer_Canon_MP495_series_Printer_WS.print_unwriteable_margin_top
0
privacy.cpd.offlineApps
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
AMD Radeon HD 6800 Series
Vendor ID
0x1002
Device ID
0x6738
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.982.0.0
Driver Date
7-27-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (AMD Radeon HD 6800 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

Tom Farrow 10 solutions 100 answers

Chosen Solution

"It's a bug similar to bug 630197, but for AMD GPUs." Bug 768395

Maybe you could try updating or downgrading the drivers? If you do decide to downgrade, please downgrade 1 version, no more than 2 for stability reasons

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96651 answers

Helpful Reply

Try to disable hardware acceleration in Firefox.

Question owner

Disabling crossfire seems to work for now. Hopefully ATI fixes this soon! Thanks all for your help.

SarahAnderson 0 solutions 1 answers

I had a similar problem and installed Driver Pro and it really works..had to update drivers to prevent browser to crash...