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I can't download google earth

Posted

Every time I try to download google earth I get a message that says "unknown installer error." I use to have it when I was using Vista home premium. I got a new PC w/windows 7 and I can't get google earth to DL now. Any help would be appreciated.

Chosen solution

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
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  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
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Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

I tried to DL it a couple time and then came here for help.

the-edmeister
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3193 solutions 24378 answers

Chosen Solution

Have you tried Google Earth support?
http://support.google.com/earth/?hl=en

Question owner

Thanks, I just now went there with your link. I tried downloading from the google link. That let me open the download but when windows asks permission to let a program make changes to my computer and I click on yes nothing happens. What does that mean? google earth win shows up in my list of programs and when I click on troubleshoot compatibility it still doesn't correct the problem.

cor-el
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10738 solutions 96600 answers

Helpful Reply

Try to run the Google Earth installer as Administrator (right-click: Run as Administrator).

Modified by cor-el

Question owner

I tried that just now and that didn't work either! When I check the programs by typing google in the search box I get 3 results; google earth win, google and google mail But when I click on control panel/uninstall program there is no listing for any google! I use google mail daily and google is my main search engine so I don't understand . . . any of this!

cor-el
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  • Moderator
10738 solutions 96600 answers

Only programs that you've installed appear in Control Panel > Programs and Google Mail and the Google search page are accessed via a browser and aren't programs installed on your computer.

If Google Earth hasn't been installed then it won't show up there either.
So you need to try again to run the installer.

Question owner

Okay, I understand now. Well I tried DL'ing it again and I am still getting "unknown installer error." Ahhhhh!!!

Question owner

Okay folks I got it!. I went to google help forum and found a link for a direct DL. It said the only problem with that is it doesn't update automatically. Anyhow that worked!