Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

www.microsoft.com doesn't open in my browser


Official links like microsoft and avira are not getting opened in my mozilla web browser nor in google chrome or internet explorer. i even formatted my system. please help i urgently need to connect to these links.

Additional System Details

Sites Affected


Installed Plug-ins

  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Adobe PDF Plug-In For Firefox and Netscape
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

Firefox can't find the server at www.microsoft.com.
Check the address for typing errors such as
ww.example.com instead of
If you are unable to load any pages, check your computer's network
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

  • Top 10 Contributor
2388 solutions 21097 answers

Can you connect to other websites? I guess you were able to connect to this one.

If the problem is selective, it could indicate malware. You may want to run some supplemental scans. These two tools are highly regarded:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/

  • Top 10 Contributor
  • Moderator
3202 solutions 24452 answers

Malware which affects all browsers on a PC may also block the websites for "known tools" for fixing the Malware. You may need to download those two programs on a different PC and transfer them to the afflicted PC via a USB memory device.