We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Submitted Crash Reports

Report ID Date Submitted

bp-b72a9e6b-ed7e-4d75-93e6-b4882212072323/07/201209:39
bp-f221b087-94b8-4c35-ab99-135e1212072323/07/201209:04
bp-d4dbd955-4f45-44d6-bf90-d5c8c212072323/07/201208:51
bp-c5cb8bd6-d9ad-499f-b2d1-0021d212072222/07/201208:39
bp-4fdc7c86-6c83-470c-bfcc-fcef8212072121/07/201210:24
bp-644f12f2-a056-44aa-8600-3d3d5212072121/07/201210:10
bp-db9ba1d3-59e2-4045-9bd7-43a94212072121/07/201210:08
bp-3effb6e9-b848-4d17-a06c-3849c212072121/07/201210:03
bp-7093e50e-ce2f-4eea-8758-b8ef4212072121/07/201210:03

OK, so https://crash-stats.mozilla.com/report/index/b72a9e6b-ed7e-4d75-93e6-b48822120723 is [@ js::ContextStack::currentScriptWithDiagnostics(unsigned char**) ].

This points to Bug 746036, which was fixed in Firefox 16. Can you test http://www.mozilla.org/en-US/firefox/channel/#aurora and see if the crash is gone?

that fixed it both in Aurora and FF 14 thanks

Note that the crash reports indicate a problem with Trusteer Rapport (RapportTanzan14.DLL)