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Firefox 14 keeps crashing upon loading. Maybe sticks open for 10 seconds, but without any functionality. Then closes and asks me to restart or close.

Posted

I have tried reinstalling, opening it in safe mode with add-ons disabled as well.. I don't get anything from the crash reports either, as it wont allow me to see it. I have tried everything that I possible could think about..


I'm lost on this one.

I have tried reinstalling, opening it in safe mode with add-ons disabled as well.. I don't get anything from the crash reports either, as it wont allow me to see it. I have tried everything that I possible could think about.. I'm lost on this one.

Additional System Details

Installed Plug-ins

None.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.11 (KHTML, like Gecko) Chrome/20.0.1132.57 Safari/536.11

More Information

Can't get access as nothing happens when clicking on the troubleshooter..

user633449 1539 solutions 10745 answers

Have you tried to create a fresh profile? Profile Manager - Create, remove, or switch Firefox profiles.

If that doesn't work, we might have to try totally uninstalling and reinstalling a fresh install of Firefox.

Have you tried to create a fresh profile? [[Use the Profile Manager to create and remove Firefox profiles]]. If that doesn't work, we might have to try totally uninstalling and reinstalling a fresh install of Firefox.

Question owner

Nope, but I just tried that now. Didn't help either.. It's still crashing. :(

Nope, but I just tried that now. Didn't help either.. It's still crashing. :(

Question owner

I have also tried to uninstall with all preferences and bookmarks and everything and then reinstalled without any help.

I have also tried to uninstall with all preferences and bookmarks and everything and then reinstalled without any help.
user633449 1539 solutions 10745 answers

Ok, go ahead and do these steps:

First, verify you have a backup copy of your profile (Recovering important data from an old profile will show you how to, as will Back up and restore information in Firefox profiles ).

After doing that, uninstall Firefox from your computer. Use the Add Remove programs inside your control panel to do that.

Then, open up your Computer, go to the C:/ Drive. Go to Program files (it may be called Program Files(x86)), and find the Mozilla Firefox folder. Delete it.

Then, click your start button, type in %APPDATA%, and press Enter. right click the folder called Mozilla (I would make a copy of this folder first) and click delete.

Then, restart your PC.

Now, go to www.getfirefox.com, and re-download Firefox and reinstall it. Does Firefox work now, or at least provide you a crash ID?

Ok, go ahead and do these steps: First, verify you have a backup copy of your profile ([[Recovering important data from an old profile]] will show you how to, as will [[Back up and restore information in Firefox profiles]] ). After doing that, uninstall Firefox from your computer. Use the Add Remove programs inside your control panel to do that. Then, open up your Computer, go to the C:/ Drive. Go to Program files (it may be called Program Files(x86)), and find the Mozilla Firefox folder. Delete it. Then, click your start button, type in %APPDATA%, and press Enter. right click the folder called Mozilla (I would make a copy of this folder first) and click delete. Then, restart your PC. Now, go to [http://www.getfirefox.com www.getfirefox.com], and re-download Firefox and reinstall it. Does Firefox work now, or at least provide you a crash ID?

Question owner

It still gives the message after I've done and followed youre guide lines.

If it helps, I can write what it says:


We're sorry

Firefox has encountered an error and crashed. Firefox will try to restore your tabs and windows when the program restarts.

You can help us diagnose and correct the problem by sending us a bug report.


I've then posted a bug report several times.

It still gives the message after I've done and followed youre guide lines. If it helps, I can write what it says: We're sorry Firefox has encountered an error and crashed. Firefox will try to restore your tabs and windows when the program restarts. You can help us diagnose and correct the problem by sending us a bug report. I've then posted a bug report several times.
user633449 1539 solutions 10745 answers

Can you give me the Crash Id? (it's not a bug report, it's a crash ID)

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Can you give me the Crash Id? (it's not a bug report, it's a crash ID) #Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports. #Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response. Thanks in advance for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159854 answers

Which security software (firewall, anti-virus) do you have?

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Which security software (firewall, anti-virus) do you have? A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls

Question owner

@ Tylerdowner.

I am not able to type anything in the browser before it crashes, so that is not possible.

@ el-cor

My firewall is off, and I use Ad-Aware, and neither of them is blocking anything in Mozilla Firefox now. I'm still experiencing the same crash.

@ Tylerdowner. I am not able to type anything in the browser before it crashes, so that is not possible. @ el-cor My firewall is off, and I use Ad-Aware, and neither of them is blocking anything in Mozilla Firefox now. I'm still experiencing the same crash.

Question owner

Managed to have time to get a crash ID.

bp-7ac3330b-2a28-4c3c-8599-6961221207020

Managed to have time to get a crash ID. bp-7ac3330b-2a28-4c3c-8599-6961221207020
user633449 1539 solutions 10745 answers

That crash report doesn't seem to exist. can you click on it inside about:crashes? or get another crash id?

That crash report doesn't seem to exist. can you click on it inside about:crashes? or get another crash id?

Question owner

Can't get hold on a ID. That's the one that came up. :S

Can't get hold on a ID. That's the one that came up. :S

Modified by Michiie

user633449 1539 solutions 10745 answers

Let's keep an eye on it for a few days. If it starts happening again, let us know.

Let's keep an eye on it for a few days. If it starts happening again, let us know.

Question owner

It happened right after I reloaded the browser, just to check on, if it would appear.

It happened right after I reloaded the browser, just to check on, if it would appear.

Question owner

Try this crash ID.

7ac3330b-2a28-4c3c-8599-696122120720

Try this crash ID. 7ac3330b-2a28-4c3c-8599-696122120720
user633449 1539 solutions 10745 answers

https://crash-stats.mozilla.com/report/index/7ac3330b-2a28-4c3c-8599-696122120720 [@ PR_EnumerateAddrInfo | PR_GetHostByAddr | PR_ExitMonitor | nspr4.dll@0x26cf ] is Bug 775090.

So this is a known bug in Firefox 14 (and maybe 13?). If you have information you would like to add, you can comment on the bug. I will link to this from that bug, and see if I can get some developer eyes on this, since it seems rather severe.

What i would do for know (if you don't want to help diagnose this issue) is install Firefox 13 again. ftp://ftp.mozilla.org/pub/firefox/releases/13.0.1/win32/en-US/

[https://crash-stats.mozilla.com/report/index/7ac3330b-2a28-4c3c-8599-696122120720 https://crash-stats.mozilla.com/report/index/7ac3330b-2a28-4c3c-8599-696122120720] [@ PR_EnumerateAddrInfo | PR_GetHostByAddr | PR_ExitMonitor | nspr4.dll@0x26cf ] is [https://bugzilla.mozilla.org/show_bug.cgi?id=775090 Bug 775090]. So this is a known bug in Firefox 14 (and maybe 13?). If you have information you would like to add, you can comment on the bug. I will link to this from that bug, and see if I can get some developer eyes on this, since it seems rather severe. What i would do for know (if you don't want to help diagnose this issue) is install Firefox 13 again. [http://ftp://ftp.mozilla.org/pub/firefox/releases/13.0.1/win32/en-US/ ftp://ftp.mozilla.org/pub/firefox/releases/13.0.1/win32/en-US/]

Question owner

Shall I delete the current version before installing 13.0.1? (Current vers.: 14.0.1)

Shall I delete the current version before installing 13.0.1? (Current vers.: 14.0.1)
user633449 1539 solutions 10745 answers

Yes, go ahead and uninstall it first.

Yes, go ahead and uninstall it first.

Question owner

Alright, I've installed the 13.0.1 which functions without any problems. :-)

Alright, I've installed the 13.0.1 which functions without any problems. :-)
user633449 1539 solutions 10745 answers

Awesome. I've notified the devs of your specific issue. Would you mind, if they need some specific information, me gathering that from you in a private message to help the issue be solved?

Awesome. I've notified the devs of your specific issue. Would you mind, if they need some specific information, me gathering that from you in a private message to help the issue be solved?

Question owner

Sure, no problem. I'll be checking my messages every now and then. :-)

Thanks for the help so far. I'm happy as long as Firefox is working, and I dont have to use Chrome.. ;-)

Sure, no problem. I'll be checking my messages every now and then. :-) Thanks for the help so far. I'm happy as long as Firefox is working, and I dont have to use Chrome.. ;-)