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FF13.0 DEP crash

Posted

I just saw a Firefox 13.0 DEP crash.

The troubleshooting information below is from after I restarted it.

I just saw a Firefox 13.0 DEP crash. The troubleshooting information below is from after I restarted it.

Additional System Details

Crash ID

http://crash-stats.mozilla.com/report/index/bp-9e72816a-ac42-427e-a162-5e3232120613

Installed Plug-ins

very long list - how do I copy the whole about:plugins page?

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 6.0; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
CheckPlaces
2.6.2
true
checkplaces@andyhalford.com
Html Validator
0.9.5.1
true
{3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}
Long URL Please Mod
0.5.1
true
longurlplease@tseng
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
Nielsen NetSight
2.0
true
netsight@nielsen.com
SQLite Manager
0.7.7
true
SQLiteManager@mrinalkant.blogspot.com
Xmarks
4.0.5
true
foxmarks@kei.com
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.casesensitive
1
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
3
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
dom.max_chrome_script_run_time
0
dom.max_script_run_time
0
extensions.lastAppVersion
13.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1339529980
places.history.expiration.transient_current_max_pages
104858
places.last_vacuum
1334798964
print.print_printer
HP Photosmart C4200 series
print.printer_HP_Photosmart_C4200_series.print_bgcolor
false
print.printer_HP_Photosmart_C4200_series.print_bgimages
false
print.printer_HP_Photosmart_C4200_series.print_command
print.printer_HP_Photosmart_C4200_series.print_downloadfonts
false
print.printer_HP_Photosmart_C4200_series.print_edge_bottom
0
print.printer_HP_Photosmart_C4200_series.print_edge_left
0
print.printer_HP_Photosmart_C4200_series.print_edge_right
0
print.printer_HP_Photosmart_C4200_series.print_edge_top
0
print.printer_HP_Photosmart_C4200_series.print_evenpages
true
print.printer_HP_Photosmart_C4200_series.print_footercenter
print.printer_HP_Photosmart_C4200_series.print_footerleft
&PT
print.printer_HP_Photosmart_C4200_series.print_footerright
&D
print.printer_HP_Photosmart_C4200_series.print_headercenter
print.printer_HP_Photosmart_C4200_series.print_headerleft
&T
print.printer_HP_Photosmart_C4200_series.print_headerright
&U
print.printer_HP_Photosmart_C4200_series.print_in_color
true
print.printer_HP_Photosmart_C4200_series.print_margin_bottom
0.5
print.printer_HP_Photosmart_C4200_series.print_margin_left
0.5
print.printer_HP_Photosmart_C4200_series.print_margin_right
0.5
print.printer_HP_Photosmart_C4200_series.print_margin_top
0.5
print.printer_HP_Photosmart_C4200_series.print_oddpages
true
print.printer_HP_Photosmart_C4200_series.print_orientation
0
print.printer_HP_Photosmart_C4200_series.print_pagedelay
500
print.printer_HP_Photosmart_C4200_series.print_paper_data
1
print.printer_HP_Photosmart_C4200_series.print_paper_height
11.00
print.printer_HP_Photosmart_C4200_series.print_paper_size_type
0
print.printer_HP_Photosmart_C4200_series.print_paper_size_unit
0
print.printer_HP_Photosmart_C4200_series.print_paper_width
8.50
print.printer_HP_Photosmart_C4200_series.print_reversed
false
print.printer_HP_Photosmart_C4200_series.print_scaling
1.00
print.printer_HP_Photosmart_C4200_series.print_shrink_to_fit
true
print.printer_HP_Photosmart_C4200_series.print_to_file
false
print.printer_HP_Photosmart_C4200_series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_C4200_series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_C4200_series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_C4200_series.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTS 450
Vendor ID
0x10de
Device ID
0x0dc4
Adapter RAM
1023
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.13.142
Driver Date
5-15-2012
Direct2D Enabled
true
DirectWrite Enabled
true (7.0.6002.18592)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTS 450) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

AliceWyman
  • Moderator
241 solutions 2610 answers

@John99, Adobe gives you a choice between reverting to an archived 11.x (less secure but more 'features') or Flash 10.3, which has the latest security patches (see Adobe's How do I revert to a previous version of Flash Player? page).

The Firefox Support KB article Adobe Flash plugin has crashed - Prevent it from happening again EDIT: now contains instructions for downgrading to Flash 10.3 tells you how to downgrade to Flash 11.2 and links to the archived Flash Player 11.2.202.233 (159 MB). Besides having to download a huge file, unzip it and find the right installer, that version had multiple security vulnerabilities fixed in 11.2.202.235 (ref.) and 11.3.300.257 (ref.).

'''@John99''', Adobe gives you a choice between reverting to an archived 11.x (less secure but more 'features') or Flash 10.3, which has the latest security patches (see Adobe's [http://forums.adobe.com/thread/1022066 How do I revert to a previous version of Flash Player?] page). The Firefox Support KB article [[Flash 11.3 crashes]] '''EDIT:''' now contains instructions for downgrading to Flash 10.3 <del>tells you how to downgrade to Flash 11.2 and links to the [http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html archived] Flash Player 11.2.202.233 (159 MB). Besides having to download a huge file, unzip it and find the right installer, that version had multiple security vulnerabilities fixed in 11.2.202.235 ([http://www.adobe.com/support/security/bulletins/apsb12-09.html ref.]) and 11.3.300.257 ([http://www.adobe.com/support/security/bulletins/apsb12-14.html ref.]).</del>

Modified by AliceWyman

John99 971 solutions 13138 answers

Breaking News

Please note that Today a new release of FlashPlayer has been made that is hoped to solve some of these problems. We have had a few positive reports so far, readers of this thread may like to try the new version.

If you try it please post back with how you get on. (either in this thread, or in your own thread if you have one).

'''Breaking News''' Please note that '''Today a new release of FlashPlayer''' has been made that is hoped to solve some of these problems. We have had a few positive reports so far, readers of this thread may like to try the new version. * the version is Adobe Flash Player 11.3.'''300.262''' for Firefox * it is available from http://get.adobe.com/flashplayer/ * if with Flash Player enabled you visit the site http://get.adobe.com/flashplayer/ that will confirm the version that you have installed, and what the current latest version is If you try it please post back with how you get on. (either in this thread, or in your own thread if you have one).

Modified by John99

AliceWyman
  • Moderator
241 solutions 2610 answers

Yes, lets hope the new Flash Player 11.3.300.262 helps. For less positive feedback, see the comments from today (June 21. 2012) posted here:

Yes, lets hope the new Flash Player 11.3.300.262 helps. For less positive feedback, see the comments from today (June 21. 2012) posted here: *http://forums.adobe.com/thread/1022032 Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13 (page 2) *http://www.ghacks.net/2012/06/21/adobe-flash-update-11-3-300-262-said-to-fix-firefox-issues/ (under Responses so far)

Modified by AliceWyman

John99 971 solutions 13138 answers

Also it appear, possibly unsurprisingly, that the new version of Flash is still conflicting with RealPlayers download/record function. /questions/930275#answer-345352

Also it appear, possibly unsurprisingly, that the new version of Flash is still conflicting with RealPlayers download/record function. [/questions/930275#answer-345352]

Question owner

Still marked as not supporting 64-bit Windows Vista, like I have.

Still marked as not supporting 64-bit Windows Vista, like I have.
AliceWyman
  • Moderator
241 solutions 2610 answers

milesrf, You said, Still marked as not supporting 64-bit Windows Vista, like I have. The system requirements at http://www.adobe.com/products/flashplayer/tech-specs.html list Windows Vista® (32-bit), Windows 7 (32-bit and 64-bit) so that does imply that Flash will not work on 64-bit Vista systems but that's not so. If you install the latest Flash Player 11.3 (or the 64-bit download for Flash 11.2), it installs both 32-bit and 64-bit versions of Flash on your system. Flash 10.3 is 32-bit. The 32-bit Flash Player will work on 64-bit Vista with 32-bit browsers like Firefox. See also, this thread posted Jun 16, 2012 on Adobe's forum:

It might be that 64-bit Flash will not work on 64-bit Internet Explorer. See http://helpx.adobe.com/flash-player/kb/flash-player-64-bit-operating.html which says, Note: Flash Player 64 bit is not supported on Windows Vista 64 bit. On Windows Vista 64 bit, install Flash Player 32 bit.

'''milesrf''', You said, ''Still marked as not supporting 64-bit Windows Vista, like I have.'' The system requirements at http://www.adobe.com/products/flashplayer/tech-specs.html list ''Windows Vista® (32-bit), Windows 7 (32-bit and 64-bit)'' so that does imply that Flash will not work on 64-bit Vista systems but that's not so. If you install the latest Flash Player 11.3 (or the 64-bit download for Flash 11.2), it installs both 32-bit and 64-bit versions of Flash on your system. Flash 10.3 is 32-bit. The 32-bit Flash Player will work on 64-bit Vista with 32-bit browsers like Firefox. See also, this thread posted Jun 16, 2012 on Adobe's forum: * http://forums.adobe.com/message/4498818 Flash for Windows Vista 64 Bit It might be that 64-bit Flash will not work on 64-bit Internet Explorer. See http://helpx.adobe.com/flash-player/kb/flash-player-64-bit-operating.html which says, ''Note: Flash Player 64 bit is not supported on Windows Vista 64 bit. On Windows Vista 64 bit, install Flash Player 32 bit. ''