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Firefox crashes

  • 6 replies
  • 4 have this problem
  • 4 views
  • Last reply by reginasmola

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I cannot open Firefox. It crashes in regular and safe mode. I have rebooted and nothing works.

I cannot open Firefox. It crashes in regular and safe mode. I have rebooted and nothing works.

Chosen solution

FYI: I just installed the latest version and Firefox works now. Very strange, but glad it worked.

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That crash ID doesn't look right and it doesn't pull up any results. Can you double-check it? Instructions for finding a crash id when firefox won't start are here.

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I did. That's all it says when I open the latest crash report in notepad. When the crash window appears and I click on the Details button to see more, nothing happens.

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I'm downloading the latest version now (13.0) and will see if I can run the installation.

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Chosen Solution

FYI: I just installed the latest version and Firefox works now. Very strange, but glad it worked.

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hello, just out of interest: do you have trusteer report installed on your pc (since it is known to cause some crashes recently in combination with the lastpass addon)?

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No I do not have the trusteer report installed. Strange that a simple re-install fixed the issue.