X
Tap here to go to the mobile version of the site.

Support Forum

"Firefox has stopped working" whenever I open it.

Posted

Today I tried to use firefox for the first time in a few months (as chrome wasn't working for something). When I opened it, the Windows "Firefox has stopped working", "Check online for a solution and close the program" or "Close the program" window pops up. It pops up before the firefox window even opens or anything. I reinstalled the newest version and it is still doing it. Can anyone help? Thanks!

Today I tried to use firefox for the first time in a few months (as chrome wasn't working for something). When I opened it, the Windows "Firefox has stopped working", "Check online for a solution and close the program" or "Close the program" window pops up. It pops up before the firefox window even opens or anything. I reinstalled the newest version and it is still doing it. Can anyone help? Thanks!

Additional System Details

Installed Plug-ins

I don't know as I can't open it.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.52 Safari/536.5

More Information

ideato
  • Top 25 Contributor
701 solutions 5134 answers

Try Restart Firefox in Safe Mode and check it again.

see also in your Firewall must reconfigure : http://kb.mozillazine.org/Firewalls


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Try [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_4-restart-firefox-in-safe-mode Restart Firefox in Safe Mode] and check it again. see also in your Firewall must reconfigure : http://kb.mozillazine.org/Firewalls thank you Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.
cor-el
  • Top 10 Contributor
  • Moderator
12123 solutions 112673 answers
See: *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes *https://support.mozilla.org/kb/Firefox+crashes+when+you+open+it