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when trying to access a web page i get the following error message : (Error code: sec_error_unknown_issuer) Firefox will not let me add an exception

Posted

I can access the below site with other web browsers, however, Firefox will not let me access it nor can I add an exception so that it will access it. If I can't access the web site, I have no reason to use Firefox at all. Can someone please help???

Chosen solution

If you can't add an exception, but get a pop-up with the error message then you can check the pref browser.xul.error_pages.enabled on the about:config page and make sure that the value is set to the true (default).

You can retrieve the certificate and check who issued the certificate.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button to inspect the certificate and check who is the issuer.

Only leave the mark in the box at the bottom to "Permanently store this exception" if you trust that certificate.

  • Click "Confirm Security Exception" to enter the site if you still want to go to that website.
Read this answer in context 6

Additional System Details

Sites Affected

https://www.zeekrewards.com

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Java Plug-In 2 for NPAPI Browsers
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version 2.2.0.55
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Version 1.9.2.1599
  • Google Talk Plugin Video Accelerator version:0.1.43.4
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

www.zeekrewards.com uses an invalid security certificate.
The certificate is not trusted because no issuer chain was provided.
(Error code: sec_error_unknown_issuer)
Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
DivX Plus Web Player HTML5 <video>
2.1.2.145
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1003520
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://my.yahoo.com/
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
browser.tabs.loadInBackground
false
extensions.lastAppVersion
12.0
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
100664
privacy.sanitize.migrateFx3Prefs
true
Graphics
Vendor ID
0x10de
Device ID
0x 861
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine -- 2.1 NVIDIA-1.6.36
GPU Accelerated Windows
1/1 OpenGL
AzureBackend
quartz

Swarnava Sengupta 482 solutions 3135 answers

Chosen Solution

If you can't add an exception, but get a pop-up with the error message then you can check the pref browser.xul.error_pages.enabled on the about:config page and make sure that the value is set to the true (default).

You can retrieve the certificate and check who issued the certificate.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button to inspect the certificate and check who is the issuer.

Only leave the mark in the box at the bottom to "Permanently store this exception" if you trust that certificate.

  • Click "Confirm Security Exception" to enter the site if you still want to go to that website.

Modified by Swarnava Sengupta

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Helpful Reply

The www.zeekrewards.com server doesn't send a required intermediate certificate.

You can inspect the certificate chain via a site like this:

Visiting this Go Daddy website should be sufficient to let Firefox save that intermediate certificate and afterward the zeekrewards site should load without problems.

You should see the "Go Daddy Secure Certification Authority" intermediate certificate under "The Go Daddy Group, Inc":

  • Tools > Options > Advanced > Encryption: Certificates > View Certificates : Authorities


(edited to add missing link to the Go Daddy site)

Modified by cor-el

Question owner

This solution worked after I visited the following site.http://www.networking4all.com/en/support/tools/site+check/ Thanks for your response

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

You don't need an exception if that is what you did.

I seem to have left out the Go Daddy site the I intended to include.

You can remove the exception if you created one.

  • Tools > Options > Advanced : Encryption: Certificates - View Certificates > Servers

You should see the "Go Daddy Secure Certification Authority" intermediate certificate under "The Go Daddy Group, Inc" after visiting the above link:

  • Tools > Options > Advanced > Encryption: Certificates > View Certificates : Authorities

Modified by cor-el