Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

more options

Firefox crashes in startup. I tried all of the steps in the firefox crashes article but i can't figure out whats wrong

Firefox crashes in startup. I tried all of the steps in the firefox crashes article but i can't figure out whats wrong

All Replies (2)

more options

so do a firefox startup in safe mode and see if the problem persists.If it doesnot persists then some add ons or plugins may be the problem. http://support.mozilla.org/en-US/kb/Safe%20Mode

more options

Looks like a malware infection (@ fvv0mk7r.dll@0x5a82)

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: