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"Restore Previous Session" unavailable

Posted

I found 2 similar questions from 10 mo. ago on forum, ea. w/ 25-30 additional people experiencing the prob. 2 weeks ago i asked about 2 problems, have been unable to repair them. Now focussing on this one only. Session restore does not function after quitting, and Restore previous session, recently closed tabs, recently closed windows all grey. I've tried everything short of uninstall/reinstall FF. Was suggested to create new profile w/o corrupted files, but I've no idea what's corrupted. I'm no geek, but can usually follow instructions. however, my concentration is impaired, so I'm really afraid of making things worse.

I found 2 similar questions from 10 mo. ago on forum, ea. w/ 25-30 additional people experiencing the prob. 2 weeks ago i asked about 2 problems, have been unable to repair them. Now focussing on this one only. Session restore does not function after quitting, and Restore previous session, recently closed tabs, recently closed windows all grey. I've tried everything short of uninstall/reinstall FF. Was suggested to create new profile w/o corrupted files, but I've no idea what's corrupted. I'm no geek, but can usually follow instructions. however, my concentration is impaired, so I'm really afraid of making things worse.

Chosen solution

I've eliminated all the items you specified. I've tested it opening a few pages and quitting, and restore session is available, though not automatic.

ALSO, now in original (default) profile, my bookmarks appear automatically, instead of needing to toggle in toolbar menu on each window. That's Success! AND, "Recently closed tabs" is now available in original profile. I've just updated Beta 12....; could that be why my bookmarks are now working correctly, and restore tabs...Well, I've just quit and reopened, another update took place, and now I can restore session. Maybe the problem was all along in the prior Beta release??? (The following questions were written before the restore session was available. Maybe they are no longer relevant.) And finally, I quit and reopened and the pages automatically re-loaded. Maybe the problem is solved. I'd still appreciate your opinion re probable cause of issues.

"redo all customizations of Firefox settings in Options and the toolbar customization. Also reinstall all extensions, so they can be initialized properly."

Will I need to download each extension at Mozilla, or can I copy and paste from former profile? Also, how can I get my history into new profile.

Or is the new profile just for troubleshooting, but not intended to replace the original?? Thanks

Read this answer in context 0

Additional System Details

Installed Plug-ins

DivX+ Web player; DivX VOD helper; Flip4Mac Windows Media; iPhotoPhotocast; Java Plut-in 2for NPAPI; QuickTime7.6.6; RealPlayer; Shockwave Flash

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.55.3 (KHTML, like Gecko) Version/5.1.5 Safari/534.55.3

More Information

My initial question/answer: https://support.mozilla.org/questions/923937#answer-321994
http://support.mozilla.org/en-US/kb/Troubleshooting-extensions-themes
http://support.mozilla.org/en-US/kb/Preferences%20are%20not%20saved?s=can%27t+restore+previous+session&r=27&e=es&as=s

Chris Ilias
  • Moderator
357 solutions 1952 answers

We'll need some more info about your Firefox setup. Go to Help > Troubleshooting Information then click Copy all to Clipboard. Open a reply to this post, and go to Edit > Paste to paste the info from your Troubleshooting Information page.

We'll need some more info about your Firefox setup. Go to '''Help > Troubleshooting Information''' then click '''Copy all to Clipboard'''. Open a reply to this post, and go to '''Edit > Paste''' to paste the info from your Troubleshooting Information page.
cor-el
  • Top 10 Contributor
  • Moderator
17566 solutions 158879 answers

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose:

  • Firefox > Preferences > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

It is also possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).

See also:

Make sure that you do not run Firefox in permanent Private Browsing mode. *https://support.mozilla.org/kb/Private+Browsing To see all History and Cookie settings, choose: *Firefox > Preferences > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b> *Deselect: [ ] "Always use private browsing mode" ----- It is also possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder. Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder. *Help > Troubleshooting Information > Profile Directory: Open Containing Folder *http://kb.mozillazine.org/Profile_folder_-_Firefox Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them). See also: *http://kb.mozillazine.org/Session_Restore *http://kb.mozillazine.org/sessionstore.js *http://kb.mozillazine.org/Multiple_profile_files_created

Question owner

Hi Chris. I've pasted the info below. Today I've acquired a new issue w/ Thunderbird, which I've been unable to upgrade past V3.1, as after downloading, it doesn't open. Today, my inbox contents disappeared. I know FF isn't TB, but there's something wrong here. I spent a day investigating the Flashback Trojan, which I appear not to have, and quarantined 12 viruses in the process. Apple wasn't helpful in my initial troubleshooting for FF. Thanks for your help, I'll now try Cor-el's advice.

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       GPU Accelerated Windows
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Hi Chris. I've pasted the info below. Today I've acquired a new issue w/ Thunderbird, which I've been unable to upgrade past V3.1, as after downloading, it doesn't open. Today, my inbox contents disappeared. I know FF isn't TB, but there's something wrong here. I spent a day investigating the Flashback Trojan, which I appear not to have, and quarantined 12 viruses in the process. Apple wasn't helpful in my initial troubleshooting for FF. Thanks for your help, I'll now try Cor-el's advice. Application Basics Name Firefox Version 12.0 User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:12.0) Gecko/20100101 Firefox/12.0 Profile Directory Show in Finder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID Adblock Plus 2.0.3 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Add-on Compatibility Reporter 1.1 true compatibility@addons.mozilla.org All-in-One Sidebar 0.7.14 true {097d3191-e6fa-4728-9826-b533d755359d} Fasterfox Lite 3.9.5Lite true FasterFox_Lite@BigRedBrent Modify Headers 0.7.1.1 true {b749fc7c-e949-447f-926c-3f4eed6accfe} NoSquint 2.1.5 true nosquint@urandom.ca Page Zoom Buttons 1.1.5 true 54c7d9671b9eccd9e5686a73df34ab60@button.codefisher.org Read It Later 2.1.4 true isreaditlater@ideashower.com ScrapBook 1.5.4 true {53A03D43-5363-4669-8190-99061B2DEBA5} Smartest Bookmarks Bar 1.0.1.3 true {b442f4c0-c292-4998-aabe-48608a73ba75} SpeedFox 0.9.11 true jid1-uabu5A9hduqzCw@jetpack Styles Tuner 2.0 true Artem@Demchenkov.Colors Test Pilot 1.2.1 true testpilot@labs.mozilla.com clicknlearn 2.5b2 false clicknlearn@googlecode.com DblClicker 1.6.1 false dblclicker@byo.co.il DivX Plus Web Player HTML5 <video> 2.1.2.145 false {23fcfd51-4958-4f00-80a3-ae97e717ed8b} Dock Progress 1.1 false dockprogress@vasi.dyndns.org Download Youtube Videos + 12.9.6 false video.downloader.plugin@ffpimp.com Load Tabs Progressively 1.6.1 false loadTabsProgressively@ithinc.cn Multiple Tab Handler 0.7.2012020901 false multipletab@piro.sakura.ne.jp Multirow Bookmarks Toolbar 5.0.1 false {FBF6D7FB-F305-4445-BB3D-FEF66579A033} Puzzle 0.5.2 false puzzle@internauta1024a.pl Sothink Web Video Downloader for Firefox 6.7 false {FCAB6FDD-5585-425b-95C1-5ED856F3FD08} Theme Font & Size Changer 4.7 false {f69e22c7-bc50-414a-9269-0f5c344cd94c} Important Modified Preferences Name Value browser.cache.disk.capacity 1048576 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size_cached_value 1048576 browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage about:home browser.startup.homepage_override.buildID 20120403211507 browser.startup.homepage_override.mstone rv:12.0 browser.tabs.onTop false browser.tabs.warnOnClose false browser.zoom.full false browser.zoom.siteSpecific false extensions.checkCompatibility false extensions.checkCompatibility.10.0 false extensions.checkCompatibility.10.0a false extensions.checkCompatibility.11.0 false extensions.checkCompatibility.11.0a false extensions.checkCompatibility.3.6 false extensions.checkCompatibility.3.6.previous false extensions.checkCompatibility.3.6b false extensions.checkCompatibility.3.6b.previous false extensions.checkCompatibility.3.6p 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false security.warn_viewing_mixed false Graphics Vendor ID 0x1002 Device ID 0x9583 WebGL Renderer ATI Technologies Inc. -- ATI Radeon HD 2600 PRO OpenGL Engine -- 2.1 ATI-1.6.36 GPU Accelerated Windows 0 AzureBackend quartz

Question owner

Cor-el, I followed your suggestion re Preferences. Before and after selecting Custom settings, when I click on Start Private Browsing in tools, nothing happens, ie, select or deselect doesn't show. And returning to Preferences, Custom has reverted to Remember History.

I deleted sessionstore.js and sessionstore.bak. When I restarted, the restore history commands are still grey, there still seems to be no response to clicking Private browsing in tools, AND, when I reopened Preferences, it had reverted to Remember History, instead of Custom History. I changed it again, restarted, and same behavior.

As I wrote to Chris, given that I have an ongoing problem w/ Thunderbird, and today a new TB issue, linked to history ( my 900 old mail inbox have disappeared) I wonder if there's something systemic. Thanks for your help.

Cor-el, I followed your suggestion re Preferences. Before and after selecting Custom settings, when I click on Start Private Browsing in tools, nothing happens, ie, select or deselect doesn't show. And returning to Preferences, Custom has reverted to Remember History. I deleted sessionstore.js and sessionstore.bak. When I restarted, the restore history commands are still grey, there still seems to be no response to clicking Private browsing in tools, AND, when I reopened Preferences, it had reverted to Remember History, instead of Custom History. I changed it again, restarted, and same behavior. As I wrote to Chris, given that I have an ongoing problem w/ Thunderbird, and today a new TB issue, linked to history ( my 900 old mail inbox have disappeared) I wonder if there's something systemic. Thanks for your help.

Question owner

Are you there?? I'm still suffering! Thx

Are you there?? I'm still suffering! Thx
cor-el
  • Top 10 Contributor
  • Moderator
17566 solutions 158879 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

Create a new profile as a test to check if your current profile is causing the problems. See "Basic Troubleshooting: Make a new profile": *https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems. If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

Thanks cor-el. I was going to attempt this tomorrow, will do and get back.

Thanks cor-el. I was going to attempt this tomorrow, will do and get back.

Question owner

Cor-el, I created a new profile and added in bookmarks, history, the essential things. FX opens and restores session after closing. However, none of my bookmarks or anything else personal have transferred, just as if I'm installing FX for the first time. I know you offered me this suggestion when I posted about my problems earlier, and I began it then, before I went into overload. Maybe this will clarify a next step. Thank you very much, maveet

Cor-el, I created a new profile and added in bookmarks, history, the essential things. FX opens and restores session after closing. However, none of my bookmarks or anything else personal have transferred, just as if I'm installing FX for the first time. I know you offered me this suggestion when I posted about my problems earlier, and I began it then, before I went into overload. Maybe this will clarify a next step. Thank you very much, maveet
Chris Ilias
  • Moderator
357 solutions 1952 answers

It might be easier to just transfer your essential info to the new profile. You can find instructions at Recovering important data from an old profile

It might be easier to just transfer your essential info to the new profile. You can find instructions at [[Recovering important data from an old profile]]

Question owner

Chris, our posts might have crossed each other (both list 3 days ago). My attempts with transferring bookmarks and history did not seem to work, only created a feature-less FX. Are we talking about the same thing?? thanks very much.

Chris, our posts might have crossed each other (both list 3 days ago). My attempts with transferring bookmarks and history did not seem to work, only created a feature-less FX. Are we talking about the same thing?? thanks very much.
cor-el
  • Top 10 Contributor
  • Moderator
17566 solutions 158879 answers

Which files did you transfer to the new profile?

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
Which files did you transfer to the new profile? *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Open Containing Folder

Question owner

New profile: bookmarkbackups; minidumps; permissions.sqlite; bookmarks-2012-04-03.json bookmarks-2012-04-12.json cert8.db chromeappsstore.sqlite compatibility.ini content-prefs.sqlite cookies.sqlite downloads.sqlite extensions.ini extensions.sqlite formhistory.sqlite key3.db localstore copy.rdf localstore.rdf mimeTypes copy.rdf places.sqlite places.sqlite copy pluginreg.dat prefs.js search.json search.sqlite secmod.db sessionstore.bak sessionstore.js signons.sqlite urlclassifierkey3.txt

The new profile, when opened, shows no bookmarks. History restore is till a problem. Thanks.

New profile: bookmarkbackups; minidumps; permissions.sqlite; bookmarks-2012-04-03.json bookmarks-2012-04-12.json cert8.db chromeappsstore.sqlite compatibility.ini content-prefs.sqlite cookies.sqlite downloads.sqlite extensions.ini extensions.sqlite formhistory.sqlite key3.db localstore copy.rdf localstore.rdf mimeTypes copy.rdf places.sqlite places.sqlite copy pluginreg.dat prefs.js search.json search.sqlite secmod.db sessionstore.bak sessionstore.js signons.sqlite urlclassifierkey3.txt The new profile, when opened, shows no bookmarks. History restore is till a problem. Thanks.
cor-el
  • Top 10 Contributor
  • Moderator
17566 solutions 158879 answers

It is probably best not to copy the extension.* files (.ini, .sqlite) and prefs.js pluginreg.dat and search.* files (.json, .sqlite) and localstore.rdf and redo all customizations of Firefox settings in Options and the toolbar customization.
Also reinstall all extensions, so they can be initialized properly.

It is probably best not to copy the extension.* files (.ini, .sqlite) and prefs.js pluginreg.dat and search.* files (.json, .sqlite) and localstore.rdf and redo all customizations of Firefox settings in Options and the toolbar customization.<br /> Also reinstall all extensions, so they can be initialized properly.

Question owner

Thanks Cor-el, I'll try that next. Sorry this is so prolonged, I can only manage to deal with this trouble-shooting about every other day.

I notice that there are 5 others with this problem. So is there something more general going on?? BTW, I'm using FF 12.0, in the Beta testing program. Thank you.

Thanks Cor-el, I'll try that next. Sorry this is so prolonged, I can only manage to deal with this trouble-shooting about every other day. I notice that there are 5 others with this problem. So is there something more general going on?? BTW, I'm using FF 12.0, in the Beta testing program. Thank you.

Chosen Solution

I've eliminated all the items you specified. I've tested it opening a few pages and quitting, and restore session is available, though not automatic.

ALSO, now in original (default) profile, my bookmarks appear automatically, instead of needing to toggle in toolbar menu on each window. That's Success! AND, "Recently closed tabs" is now available in original profile. I've just updated Beta 12....; could that be why my bookmarks are now working correctly, and restore tabs...Well, I've just quit and reopened, another update took place, and now I can restore session. Maybe the problem was all along in the prior Beta release??? (The following questions were written before the restore session was available. Maybe they are no longer relevant.) And finally, I quit and reopened and the pages automatically re-loaded. Maybe the problem is solved. I'd still appreciate your opinion re probable cause of issues.

"redo all customizations of Firefox settings in Options and the toolbar customization. Also reinstall all extensions, so they can be initialized properly."

Will I need to download each extension at Mozilla, or can I copy and paste from former profile? Also, how can I get my history into new profile.

Or is the new profile just for troubleshooting, but not intended to replace the original?? Thanks

I've eliminated all the items you specified. I've tested it opening a few pages and quitting, and restore session is available, though not automatic. ALSO, now in original (default) profile, my bookmarks appear automatically, instead of needing to toggle in toolbar menu on each window. That's Success! AND, "Recently closed tabs" is now available in original profile. I've just updated Beta 12....; could that be why my bookmarks are now working correctly, and restore tabs...Well, I've just quit and reopened, another update took place, and now I can restore session. Maybe the problem was all along in the prior Beta release??? (The following questions were written before the restore session was available. Maybe they are no longer relevant.) And finally, I quit and reopened and the pages automatically re-loaded. Maybe the problem is solved. I'd still appreciate your opinion re probable cause of issues. "redo all customizations of Firefox settings in Options and the toolbar customization. Also reinstall all extensions, so they can be initialized properly." Will I need to download each extension at Mozilla, or can I copy and paste from former profile? Also, how can I get my history into new profile. Or is the new profile just for troubleshooting, but not intended to replace the original?? Thanks

Modified by maveet