X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Why does my Netflix all of a sudden no longer play? I just get directed to the page listing system requirements, which I meet!?

Posted

Netflix support says I have to contact you, since my browser might be corrupted? I have uninstalled and reinstalled Firefox, same problem. I just get this same page, listing the system requirements, all of which I meet. I have Windows XP 64 service pack 2, and use Firefox 11. I tried to check my plug-ins, and tried to update Silverlight, but again got a message that I didn't meet system requirements. Very frustrating!! This is the message I constantly get: Instant Watching System Compatibility Complete System Requirements

To watch instantly, youll need a computer that meets the following minimum requirements:

   Windows
       Windows XP with Service Pack 2, Vista or Windows 7
       Internet Explorer 6.0 or higher; or Firefox 3 or higher; or Chrome 7 or higher
       1.2 GHz processor
       512 MB RAM
   Mac
       An Intel-based Mac with OS 10.4.11 or later
       Safari 3 or higher; or Firefox 3 or higher; or Chrome 10 or higher
       1 GB RAM
   Chrome OS
       A Google Chromebook with Chrome OS 13 or higher

Additional System Details

Sites Affected

http://netflix.com

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Google Update
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10111.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • BlackBerry WebSL Browser Plug-In
  • iTunes Detector Plug-in
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6638 answers

Try creating a fresh Firefox profile (https://support.mozilla.org/en-US/kb/Managing-profiles), see if it works there. If it does, then you probably have a corrupted profile.

Read Recovering important data from an old profile, it will help you transfer your information from your old profile to your new one

Question owner

Hi there,

Tried this, but still same problem in new profile :( I tried it in Google Chrome, same problem, but it does work in IE, which I never use.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6638 answers

I'm assuming you have silverlight installed on your computer?

Question owner

No, it doesn't show up in my plug-ins. Do I need it?

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6638 answers

Helpful Reply

I am pretty sure that is what Netflix uses to display media. Try installing it from http://www.microsoft.com/silverlight/

Question owner

I am unable to install it, get the following error message: Message ID: 1518

Your operating system does not support the 64-bit version of Silverlight. Clickhere for the latest version of Silverlight.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6638 answers

Helpful Reply

Did you accidentally download the 64 bit version of silverlight? try the 32 bit version.

Question owner

Silverlight site automatically downloads 64 bit version. I tried 32 bit from another site, but still doesn't work. Same problem. Got some help from Microsoft in downloading correct version of Silverlight, works now.

Modified by frustrated82

Michael Hernandez 0 solutions 20 answers

Hello frustrated82,

Try clearing you Java cache, and History.

If you're not sure how to do that go here. --> I'm a Link.

If you still have problems, and are running a 64 bit processor you may want to install Waterfox instead of Firefox. While you install Waterfox, you should update you plugins.

Waterfox Support/Forum

http://www.overclock.net/t/975626/waterfox-11-0-13-mar-2012-firefox-64-bit

Waterfox Download

http://waterfoxproject.org/downloads/ http://waterfoxproject.org/downloads/

Sincerly,

Michael


Logo by Miloš Mirković

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6638 answers

Java isn't used by Netflix, so that unfortunately won't help anything. Also, Waterfox isn't an official version of Firefox, use at your own risk.

Michael Hernandez 0 solutions 20 answers

Tylerdowner,

Note, that the list of plugins on the Download page includes the latest version of the silverlight plugin. However, it is the 64 bit version like Waterfox.

Waterfox is the unofficial 64 bit version of Firefox, and will support the 64 bit silverlight plugin.

Like always, use at your own risk.

Question owner

After downloading correct version of Silverlight, netflix works again.

Opaz 0 solutions 1 answers

Your system details indicated Windows Server 2003... not Windows XP x64.