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Firefox suddenly crashing every time I open it

Posted

Without any changes to my computer, as far as I can tell, I lost the ability to open Firefox without it crashing. I've tried rebooting, re-installing, Safe Mode, new profile...nothing seems to work.

Chosen solution

I removed some corrupt fonts and upgraded my OS. Problem resolved.

Read this answer in context 0

Additional System Details

Installed Plug-ins

Zotero Firebug

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.54.16 (KHTML, like Gecko) Version/5.1.4 Safari/534.54.16

More Information

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Awesome screenshot: Capture and Annotate
2.3.6
false
jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack
Dummy Lipsum
3.0.0
false
dummylipsum@sogame.cat
Firebug
1.9.1
false
firebug@software.joehewitt.com
Flash Video Downloader Youtube Downloader
3.5.3
false
artur.dubovoy@gmail.com
Forecastfox
2.0.21
false
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
Web Developer
1.1.9
false
{c45c406e-ab73-11d8-be73-000a95be3b12}
Zotero
3.0.3
false
zotero@chnm.gmu.edu
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
extensions.lastAppVersion
11.0
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
100664
privacy.sanitize.migrateFx3Prefs
true
Graphics
Vendor ID
10de
Device ID
0863
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine -- 2.1 NVIDIA-1.6.36
GPU Accelerated Windows
1/1 OpenGL
AzureBackend
skia

Swarnava Sengupta 482 solutions 3134 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

Question owner

I've tried all of that, but Firefox will not stay open even with a new profile in safe mode.

AliceWyman
  • Top 25 Contributor
  • Moderator
190 solutions 1961 answers

You need to post a Crash Report ID (it will look like "bp-xxxxxxxx-xxxx-xxxx-....") to get help fixing your crashes. You can find the Crash ID in the text files that are stored in the ~/Library/Application Support/Firefox/Crash Reports/submitted folder.

See the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article for more information.

Modified by AliceWyman

Question owner

Here are several of about 20 I submitted yesterday.

  • bp-71682540-7452-45ce-9a84-3ad172120314
  • bp-420fd45b-0f6d-4f6f-8d55-20c5c2120314
  • bp-a53d1e2a-87dc-49f0-95be-8301d2120314
  • bp-2e16db2b-6013-450f-8569-add072120315
  • bp-c488e512-0905-4fa0-89ca-44af72120315

Modified by brix11

AliceWyman
  • Top 25 Contributor
  • Moderator
190 solutions 1961 answers

Here are links to the crash report IDs you listed:

The reports all show the crashing thread libFontParser.dylib but no related bugs are listed.

I did find a bug report with a google search that wasn't too helpful: (I'll keep on searching.)

Hopefully someone more familiar with Mac issues will see this and have a suggestion.

Modified by AliceWyman

AliceWyman
  • Top 25 Contributor
  • Moderator
190 solutions 1961 answers

I found these and other threads on the apple discussion forums searching on libFontParser, in case it helps:

Chosen Solution

I removed some corrupt fonts and upgraded my OS. Problem resolved.

AliceWyman
  • Top 25 Contributor
  • Moderator
190 solutions 1961 answers

Thanks for reporting the solution was removing some corrupt fonts and upgrading your OS.