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Firefox won't start beyond crash reporter

Posted

From the crash reporter, If I say restart Firefox, nothing happens, If I say 'quite firefox', then the crash report is submitted and nothing changes.

Have tried restarting computer to no avail.

Tried testing in safe mode and Firefox still won't load.

Additional System Details

Crash ID

bp-2f0981d7-10c1-403a-a16a-0ae2b2120311

Application

  • User Agent:

More Information

Can't open Firefox at all.

John99
  • Top 25 Contributor
  • Moderator
623 solutions 8061 answers

Hi arora.mini,
Although you did not copy sytem info, aside, it appears from the crash report that you are using an old Firefox 9. It is a startup crash so you will need to use another browser, presumably IE to obtain the Firefox installer. Install the latest version currently Firefox 10.0.2 (Firefox 11 will be out soon but could itself have teething troubles).

Download from http://www.mozilla.org/en-US/firefox/all.html

If a standard installs fail try a clean install but do NOT use any option offered by Firefox or Widows to delete personal information, because that will destroy bookmarks, passwords and settings.

vargto 0 solutions 3 answers

I did a clean uninstall and downloaded FireFox (Not the Beta) and installed and the error report comes can't open firefox.

John99
  • Top 25 Contributor
  • Moderator
623 solutions 8061 answers

vargto,

I suggest you start your own thread. Follow prompts and links from /questions/new.

Today may not be a good time to upgrade. They are switching from Firefox 10.0.2 to Firefox 11 but started then suspended upgrades.