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Google search, images not working

Posted

When I click on images in a google search I get only about 12 images in FF10.0.2 and the "options" and "safe Search" buttons on the page do not work. This only happened after I upgraded to 10.0.2. The previous version worked fine. IE also works OK. I have not changed any settings in FireFox and have checked the blocked image file and the image permissions are set to 1

When I click on images in a google search I get only about 12 images in FF10.0.2 and the "options" and "safe Search" buttons on the page do not work. This only happened after I upgraded to 10.0.2. The previous version worked fine. IE also works OK. I have not changed any settings in FireFox and have checked the blocked image file and the image permissions are set to 1

Chosen solution

I set up sync in both profiles and transferred the data that way so only need to reload the add-ons now.

Thank you for your help.

Read this answer in context 0

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Winamp Application Detector
  • Shockwave Flash 11.1 r102
  • Google Updater pluginhttp://pack.google.com/
  • VideoScavenger Installer Plugin Stub for 32-bit Windows
  • 4.0.60831.0
  • Garmin Communicator Plug-In 3.0.1.0
  • Picasa plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • DivX VOD Helper Plug-in
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.46

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Vivek 289 solutions 2084 answers

Hi,

Please check if this happens in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Hi, Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]. Safe mode disables the installed '''Extensions''', and themes ('''Appearance''') in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons'''. Hardware acceleration is also temporarily disabled - the manual setting is '''Tools''' > '''Options''' > '''Advanced''' > '''General''' > '''Use hardware acceleration when available'''. [https://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u Options > Advanced]. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues. [http://kb.mozillazine.org/Problematic_extensions Problematic Extensions] [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes] [http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons] [http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]

Question owner

Hi. Yes, the problem still exists in safe mode.

Thanks.

John.

Hi. Yes, the problem still exists in safe mode. Thanks. John.
Vivek 289 solutions 2084 answers

Does this happen if you use this link (Images on the left after entering a word): https://encrypted.google.com/

Does this happen if you use this link (Images on the left after entering a word): https://encrypted.google.com/

Modified by Vivek

Question owner

Yes, I see all the images using that link.

John.

Yes, I see all the images using that link. John.
Vivek 289 solutions 2084 answers

You can try to check the settings in the security software. You can also try to temporarily disable it completely to test the normal Google image search without clicking any results on the search page, to be safe. Please also see this. Many antivirus software also have network traffic scanning functions though they may not always be able to scan secure (HTTPS) traffic.

You can try to check the settings in the security software. You can also try to temporarily disable it completely to test the normal Google image search without clicking any results on the search page, to be safe. Please also see [http://kb.mozillazine.org/Firewalls this]. Many antivirus software also have network traffic scanning functions though they may not always be able to scan secure (HTTPS) traffic.

Question owner

I have re-installed FF, disabled firewall and AVG anti-virus but still the same problem. Maybe it is easier to go back to the previous version of FireFox which gave me no trouble?

John.

I have re-installed FF, disabled firewall and AVG anti-virus but still the same problem. Maybe it is easier to go back to the previous version of FireFox which gave me no trouble? John.
Vivek 289 solutions 2084 answers

Helpful Reply

Please also try a new profile. If possible, please also check in Windows Safe Mode with Networking. Safe mode with networking.

Please also try a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile]. If possible, please also check in [http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode Windows Safe Mode with Networking]. [http://windows.microsoft.com/en-US/windows-vista/Advanced-startup-options-including-safe-mode Safe mode with networking].

Question owner

Yes, using a new profile works. Does that mean something has gone wrong in my default profile settings?

John.

Yes, using a new profile works. Does that mean something has gone wrong in my default profile settings? John.
Vivek 289 solutions 2084 answers

A new profile would have the default Firefox settings in Tools (Alt + T) > Options and about:config, and usually wouldn't have any Extensions or themes (Appearance) in Tools > Add-ons until newly installed. Also the cache, cookies etc. would be empty and can be cleared in the old profile via Tools > Clear Recent History, choose Everything in Time range to clear, Cache and Cookies in Details and Clear Now. Clear Recent History.

If this profile is okay, you can transfer the personal data like bookmarks (bookmarks folder or places.sqlite file), passwords (key3.db + signons.sqlite) etc. from the previous profile to the new one. Firefox stores the profile data separate from its files and folder.

Firefox Profile Folder

Firefox Profile Files

Installation Folder

about:config Entries

A new profile would have the default Firefox settings in '''Tools''' ('''Alt''' + '''T''') > [https://support.mozilla.org/en-US/kb/Options%20window Options] and [http://kb.mozillazine.org/About:config about:config], and usually wouldn't have any '''Extensions''' or themes ('''Appearance''') in Tools > Add-ons until newly installed. Also the cache, cookies etc. would be empty and can be cleared in the old profile via '''Tools''' > '''Clear Recent History''', choose '''Everything''' in '''Time range to clear''', '''Cache''' and '''Cookies''' in '''Details''' and '''Clear Now'''. [https://support.mozilla.org/en-US/kb/Clear%20Recent%20History Clear Recent History]. If this profile is okay, you can [https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?s=profile&r=1&e=sph&as=s transfer the personal data] like bookmarks ('''bookmarks''' folder or '''places.sqlite''' file), passwords (key3.db + signons.sqlite) etc. from the previous profile to the new one. Firefox stores the profile data separate from its files and folder. [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder] [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Files] [http://kb.mozillazine.org/Installation_directory Installation Folder] [http://kb.mozillazine.org/About:config_entries about:config Entries]

Modified by Vivek

Chosen Solution

I set up sync in both profiles and transferred the data that way so only need to reload the add-ons now.

Thank you for your help.

I set up sync in both profiles and transferred the data that way so only need to reload the add-ons now. Thank you for your help.
Vivek 289 solutions 2084 answers

You are welcome :)

You are welcome :)