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Can't load one website from Firefox only, other sites work.

Posted

This used to work, but now I cannot connect to one server using Firefox. I can connect to that server using epiphany on the same laptop and also from other computers, even using Firefox on other computers (although the other system has not upgraded to FF10 yet).

The error I get over and over is 'The connection to the server was reset while the page was loading.'

I have cleared the cache, cookies, etc., all the items in Clear Recent History with time range 'everything'. I am not using offline mode, nor have data stored for offline use. I am not using a proxy and disabled ABP. When I remove the server-certificate for that site I get the expected 'This connection is untrusted.' and after I 'Confirm Security Exception' I am back to 'connection...was reset while...loading'.

I have read through the trouble shooting guides and not found anything else.

Where else is Firefox storing data that might prevent me from connecting to that site?

Thank you in advance for your help.

Chosen solution

Current versions of Google Chrome have this bug fix as well (this link fails in GC) and IE can have it if the corresponding hotfix is installed.

Read this answer in context 0

Additional System Details

Sites Affected

https://physhep1.wichita.edu:5794

Installed Plug-ins

  • nspluginwrapper is a cross-platform NPAPI plugin viewer, in particular for linux/i386 plugins.This beta software is available under the terms of the GNU General Public License.
  • DivX Web Player version 1.4.0.233
  • Plugin for Installing Applications (new)
  • The Totem 2.32.0 plugin handles video and audio streams.
  • The IcedTea-Web Plugin executes Java applets.
  • The Adobe Reader plugin is used to enable viewing of PDF and FDF files from within the browser.
  • Shockwave Flash 11.1 r102
  • Helix DNA Plugin: RealPlayer G2 Plug-In Compatible version 0.4.0.5745 built with gcc 3.4.6 on Nov 17 2010
  • The next generation Java plug-in for Mozilla browsers.

Application

  • User Agent: Mozilla/5.0 (X11; Linux i686; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Application Basics
Name
Firefox
Version
10.0
User Agent
Mozilla/5.0 (X11; Linux i686; rv:10.0) Gecko/20100101 Firefox/10.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
After the Deadline
1.51
true
afterthedeadline@afterthedeadline.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
60
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
file:///
browser.startup.homepage_override.buildID
2012012900
browser.startup.homepage_override.mstone
rv:10.0
browser.tabs.autoHide
true
browser.tabs.warnOnClose
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
extensions.lastAppVersion
10.0
font.size.variable.x-western
10
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1328201383
places.history.expiration.transient_current_max_pages
43758
places.history.expiration.transient_optimal_database_size
66328084
places.last_vacuum
1295644006
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.soname.list
libXt.so:libXext.so
print.print_bgcolor
false
print.print_bgimages
false
print.print_colorspace
default
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.500000012107193
print.print_margin_left
0.500000012107193
print.print_margin_right
0.500000012107193
print.print_margin_top
0.500000012107193
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
279.40
print.print_paper_name
na_letter
print.print_paper_size_type
1
print.print_paper_size_unit
1
print.print_paper_width
215.90
print.print_plex_name
default
print.print_printer
Phaser-6180DN
print.print_resolution_name
default
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
print.printer_Phaser-6180DN.......... <snip>
print.printer_Print_to_File.............. <snip>
print.tmp.printerfeatures................. <snip>
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.offlineApps
true
privacy.cpd.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.item.offlineApps
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.OCSP.disable_button.managecrl
false
security.default_personal_cert
Select Automatically
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA Corporation -- Quadro FX 770M/PCI/SSE2
Driver Version
3.3.0 NVIDIA 290.10
WebGL Renderer
NVIDIA Corporation -- Quadro FX 770M/PCI/SSE2 -- 3.3.0 NVIDIA 290.10
GPU Accelerated Windows
0/3

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Doesn't work here as well in Firefox 10 and later.
It also doesn't work in Google Chrome, so it seems that the server isn't compatible with the latest versions of those browsers.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Helpful Reply

This seems to be caused by a bug fix for the BEAST (Browser Exploit Against SSL/TLS) attack that the server doesn't handle.

See also:

  • Bug 702111 – Servers intolerant to 1/n-1 record splitting. "The connection was reset"

Question owner

Thank you. I will contact the elog author to see if the server can be updated.

ruminator 0 solutions 1 answers

Helpful Reply

I'm kind of new to this. But isn't it incumbent upon the Browser designer to ensure their software is compatable with most modern "servers"? In my case, I have a website hosted by Go Daddy, which I think is a fairly progressive and up-to-date service provider. I've tried Safari, IE, Chrome and all work fine but the latest version of Firefox is causing this extemely inconvenient error to constantly pop up. I'll continue the search, but to date, everyone seems to be blaming the "server" rather than finding a solution within Firefox.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Chosen Solution

Current versions of Google Chrome have this bug fix as well (this link fails in GC) and IE can have it if the corresponding hotfix is installed.

Modified by cor-el