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When I try to choose "Proerties" in the print dialog box, I get an exception?

Posted

When I try to choose "Properties" in the print dialog box, I get an exception. The exception says " "Dell Photo Printer 720 Properties" "Function Address 0x0 caused a protection fault (exception code 0xc0000005) The application property sheet page(s) may not function properly."

When I try to choose "Properties" in the print dialog box, I get an exception. The exception says " "Dell Photo Printer 720 Properties" "Function Address 0x0 caused a protection fault (exception code 0xc0000005) The application property sheet page(s) may not function properly."

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Shockwave Flash 10.3 r181
  • Picasa plugin
  • Motive Plugin for Mozilla Browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Hasan 469 solutions 5600 answers

-> Update Firefox to the latest version 10.0.1

-> Update All your Firefox Plugins -> https://www.mozilla.org/en-US/plugincheck/

  • When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)
-> Update Firefox to the latest version 10.0.1 * [[Installing Firefox on Windows]] -> Update All your Firefox Plugins -> https://www.mozilla.org/en-US/plugincheck/ * '''When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)'''

Modified by Hasan

Question owner

Thank you for responding. I have circumvented the problem by going to my control panel, opening "Printers" , opening "Preferences", either choosing "Print Color in black and white", it always will print B&W, or leaving unchecked, and it always prints in color. A little inconvenient, but OK. The print function in some applications, ie. Word, choosing properties brings up the proper dialog box where B&W can be chosen. The problem appears to be associated with Mozilla. Thanks

Thank you for responding. I have circumvented the problem by going to my control panel, opening "Printers" , opening "Preferences", either choosing "Print Color in black and white", it always will print B&W, or leaving unchecked, and it always prints in color. A little inconvenient, but OK. The print function in some applications, ie. Word, choosing properties brings up the proper dialog box where B&W can be chosen. The problem appears to be associated with Mozilla. Thanks
Hasan 469 solutions 5600 answers

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Perform the suggestions mentioned in the following articles: * [[Printing a web page]] * [[Firefox prints incorrectly]] Check and tell if its working.

Question owner

I tried both suggestions, Printing a web page, and Firefox prints incorrectly to no avail. I still get the same exception when I tried to choose "properties" in the print dialog box.

I can use the "control panel", choose the printer, choose the settings, and then choose either to print in color or B&W. The printer will print that way until I change it. I cannot do it in the "print" function/properties. A little inconvenient, but OK.

It works fine in Word, Excel, etc.

Thanks for trying to help me.

I tried both suggestions, '''Printing a web page''', and '''Firefox prints incorrectly''' to no avail. I still get the same exception when I tried to choose "properties" in the print dialog box. I can use the "control panel", choose the printer, choose the settings, and then choose either to print in color or B&W. The printer will print that way until I change it. I cannot do it in the "print" function/properties. A little inconvenient, but OK. It works fine in Word, Excel, etc. Thanks for trying to help me.