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firefox 10 crashes when I try to print a page from nytimes.com save-to-file pdf

Posted

I've saved-to-file as pdf hundreds of pages from nytimes.com. Beginning with firefox 10 firefox crashes. I can save-to-file as ps format, but the saved file is either blank or partial. I load opera now to do this.

Modified by RandomTroll

Additional System Details

Crash ID

bp-443a57b4-bea0-4857-b863-6d98b2120206

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • The next generation Java plug-in for Mozilla browsers.
  • The Adobe Reader plugin is used to enable viewing of PDF and FDF files from within the browser.
  • Google Talk Plugin Video Accelerator version:0.1.43.3
  • Version: 1.4.1.0
  • Helix DNA Plugin: RealPlayer G2 Plug-In Compatible version 0.4.0.626 built with gcc 3.2.0 on Jul 26 2007
  • Rhapsody Player Engine Plugin

Application

  • User Agent: Mozilla/5.0 (X11; Linux i686; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Linux latest kernel; slackware, updated daily. Everything updated. The crash leaves a complaint about cairo on the display but it isn't in my logs. I'll try to capture it next time.
firefox: cairo-pdf-surface.c:1913: _cairo_pdf_surface_emit_image: Assertion `image->format == CAIRO_FORMAT_RGB24 || image->format == CAIRO_FORMAT_ARGB32 || image->format == CAIRO_FORMAT_A8 || image->format == CAIRO_FORMAT_A1' failed.

Hasan 477 solutions 5600 answers

-> Firefox crashes - Troubleshoot, prevent and get help fixing crashes

Check and tell if its working.

Question owner

What are you talking about? Firefox exits on its own recognizance, 'Mozilla Crash Reporter' starts and tells me that Firefox has crashed. By the way, it happens on this page as well. I just tried it.

Hasan 477 solutions 5600 answers

Your Crash Report is https://crash-stats.mozilla.com/report/index/443a57b4-bea0-4857-b863-6d98b2120206

The Extensions section in your Crash Report shows that you were using some extensions your Firefox Crashed. Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Modified by Hasan

spenneb 0 solutions 3 answers

I tested in in safe mode. It still crashes. Running on Fedora 16 X86_64. I just submitted the appropiate bug report again.

Modified by spenneb

Hasan 477 solutions 5600 answers

Helpful Reply

-> Update Firefox to the latest version 10.0.1

Check and tell if its working.

the-edmeister
  • Top 10 Contributor
  • Moderator
3199 solutions 24426 answers

@spenneb,

Please ask a new question and provide the requested information.

https://support.mozilla.org/en-US/questions/new

Question owner

I removed all plugins and extensions and upgraded to 10.0.1. The crash still happens

bp-b4793a03-5040-42d1-8b3f-b634f2120213

Hasan 477 solutions 5600 answers

Helpful Reply

Note on "Save as Type": I don't think you can (correctly) Save a File in any file format if that file-type is not provided in the "Save as Type" drop-down file-types list.

I just tried to save a webpage as pdf file from nytimes.com by specifying the .pdf suffix to the filename but (obviously) it didn't open and showed me:

  • Error Message1 (screenshot1) when i tried to open it in Firefox using File Menu -> Open
  • Error Message2 (screenshot2) when i tried to open it using Adobe Reader.

Is Firefox Crashing when you try to print a simple webpage ??

Modified by Hasan

spenneb 0 solutions 3 answers

Yes Firefox is crashing when printing any web page. Even this page.

Modified by spenneb

Hasan 477 solutions 5600 answers

-> Upgrade your graphics drivers to use hardware acceleration and WebGL

Check and tell if its working.

spenneb 0 solutions 3 answers

Well, Firefox 10.0.1 works. I now filed a bug report with the fedora team responsible for my firefox package. https://bugzilla.redhat.com/show_bug.cgi?id=789879 Thanks for your support.

Hasan 477 solutions 5600 answers

Good of you to file the bug and glad to hear its working with 10.0.1.

Modified by Hasan