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Firefox 10 crashes at startup and in safe mode startup

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Firefox 10.0 crashes at startup. Safe Mode is not possible, firefox crashes at startup, too. De-Installation and clean Re-Installation without Extensions doesnt helps.

Firefox 10.0 crashes at startup. Safe Mode is not possible, firefox crashes at startup, too. De-Installation and clean Re-Installation without Extensions doesnt helps.

Chosen solution

Firefox 10 should work on XP without crashing, and I have previously used Firfefox 10 on XP myself, it seems probable any problem is on your setup.

Can you please confirm that you deleted the firefox program folder and files before doing the re-instal ?

Have you tried to rule out malware by doing multiple scans with up-to-date tools ?

We may at some time get a solution based on the bug reports that have been filed.

Read this answer in context 0

Additional System Details

Crash ID

bp-031f804b-9a7c-4aee-a50a-ea31c2120206

Installed Plug-ins

none

Application

  • User Agent: Opera/9.80 (Windows NT 5.1; U; de) Presto/2.10.229 Version/11.61

More Information

AvailableVirtualMemory: 2057940992
BuildID: 20120129021758
CrashTime: 1328515815
Email: c.luck@datafox.de
InstallTime: 1328511944
Notes: xpcom_runtime_abort(###!!! ABORT: Recursive layout module initialization: file e:/builds/moz2_slave/rel-m-rel-w32-bld/build/layout/build/nsLayoutModule.cpp, line 364)
ProductName: Firefox
SecondsSinceLastCrash: 1505
StartupTime: 1328515815
SystemMemoryUsePercentage: 37
Throttleable: 1
TotalVirtualMemory: 2147352576
URL:
Vendor: Mozilla
Version: 10.0

Hasan 469 solutions 5600 answers

Restart your System

Create a New Profile as a test to check if your current profile is causing the problems.

IF that New Profile works then you can recover your History, Bookmarks and Passwords from the Old Profile.

Check and tell if its working.

Restart your System Create a New Profile as a test to check if your current profile is causing the problems. * [[Basic Troubleshooting#w_8-make-a-new-profile|Basic Troubleshooting - Make a New Profile]] IF that New Profile works then you can recover your History, Bookmarks and Passwords from the Old Profile. * [[Recovering important data from an old profile]] Check and tell if its working.
John99
  • Moderator
971 solutions 13138 answers

I do not have time to read all the related bugs to see if I understand them, but will post some general tips.

  • keep your eye on firefox latest issues for any breaking news
  • watch the forum for related crashes yours:
    • Crash ID report [031f804b-9a7c-4aee-a50a-ea31c2120206]
    • Crash Signature: mozalloc_abort(char const* const) | _RTC_Terminate
    • possibly related bug 718192 (also 637596, 686358, 680130 )

Try a clean reinstall after first of all removing the programs folder for firefox

Try to rule out malware as a possible cause

I do not have time to read all the related bugs to see if I understand them, but will post some general tips. * keep your eye on [[firefox latest issues]] for any breaking news * watch the forum for related crashes yours: ** Crash ID report [[https://crash-stats.mozilla.com/report/index/031f804b-9a7c-4aee-a50a-ea31c2120206 031f804b-9a7c-4aee-a50a-ea31c2120206]] ** Crash Signature: mozalloc_abort(char const* const) | _RTC_Terminate ** possibly related bug 718192 (also 637596, 686358, 680130 ) Try a clean reinstall after first of all removing the programs folder for firefox * see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall Try to rule out malware as a possible cause * see [[is my firefox problem a result of malware]] * https://support.mozilla.org/en-US/questions/914980#answer-302372

Question owner

@mha007 & John99

create a new profile doesnt work. i have delete everything and de-install firefox und re-install everything clean and it doesnt work.

@mha007 & John99 create a new profile doesnt work. i have delete everything and de-install firefox und re-install everything clean and it doesnt work.
John99
  • Moderator
971 solutions 13138 answers

Chosen Solution

Firefox 10 should work on XP without crashing, and I have previously used Firfefox 10 on XP myself, it seems probable any problem is on your setup.

Can you please confirm that you deleted the firefox program folder and files before doing the re-instal ?

Have you tried to rule out malware by doing multiple scans with up-to-date tools ?

We may at some time get a solution based on the bug reports that have been filed.

Firefox 10 should work on XP without crashing, and I have previously used Firfefox 10 on XP myself, it seems probable any problem is on your setup. Can you please confirm that you deleted the firefox program folder and files before doing the re-instal ? Have you tried to rule out malware by doing multiple scans with up-to-date tools ? We may at some time get a solution based on the bug reports that have been filed.

Question owner

Hi John,

yes i can confirm that i delete all firefox program folders and the mozilla folder in the application data, had done a registry clean, and restart the restart xp before re-install firefox.

The Malware tools dont find anything.

Hi John, yes i can confirm that i delete all firefox program folders and the mozilla folder in the application data, had done a registry clean, and restart the restart xp before re-install firefox. The Malware tools dont find anything.
John99
  • Moderator
971 solutions 13138 answers

Other than trying to check for any plugins that you could have installed that are programs not visible from within Firefox all I can say is that we may have to wait to see what happens from the bug investigations.

Does firefox still crash even when offline, e.g. if you have physically disconnected the router/internet

Other than trying to check for any plugins that you could have installed that are programs not visible from within Firefox all I can say is that we may have to wait to see what happens from the bug investigations. Does firefox still crash even when offline, e.g. if you have physically disconnected the router/internet

Question owner

Now it Works.

Malwarebytes found nothing. SuperAntiSpyWare had found some Objects and after deleting this objects and a restart firefox works.

Thanks for your Help.

Now it Works. Malwarebytes found nothing. SuperAntiSpyWare had found some Objects and after deleting this objects and a restart firefox works. Thanks for your Help.
John99
  • Moderator
971 solutions 13138 answers

Glad it you sorted it out, what was the Objects that SuperAntiSpyware found ? the info may help others with similar crashes.

Glad it you sorted it out, what was the ''Objects'' that SuperAntiSpyware found ? the info may help others with similar crashes.