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Chase Bank download difficulties resulting in a blank screen

Posted

Tonight I have had a problem with Chase Bank giving me a blank screen when I tried to download my credit card statement. The file Chase downloaded was always 'statementPdf' (with a total of 6 downloads) and windows always stated that it had no program to open this file. I read another Firefox posting that had the same problem. I was trying to get back to that posting to add my temporary solution which works with Foxit: I just went to a DOS command line and used the old DOS rename command. By renaming it 'statement.pdf', I could open the file. This does not explain why Chase is consistently downloading a mis-named file. I first tried calling Chase but got a girl on their tech desk, apparently from India who was not very much help.

Tonight I have had a problem with Chase Bank giving me a blank screen when I tried to download my credit card statement. The file Chase downloaded was always 'statementPdf' (with a total of 6 downloads) and windows always stated that it had no program to open this file. I read another Firefox posting that had the same problem. I was trying to get back to that posting to add my temporary solution which works with Foxit: I just went to a DOS command line and used the old DOS rename command. By renaming it 'statement.pdf', I could open the file. This does not explain why Chase is consistently downloading a mis-named file. I first tried calling Chase but got a girl on their tech desk, apparently from India who was not very much help.

Chosen solution

Hi there,

Unfortunately if they are misnaming files then they'll need to sort that out on their end.

What I'd recommend doing though is sending them an email via their website. https://www.chase.com/online/services/email-inquiry.htm

Read this answer in context 0

Additional System Details

Sites Affected

http://chaseonline.chase.com/Myaccounts.aspx

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.1 r102
  • Version 2.6.1.5251
  • Google Talk Plugin Video Accelerator version:0.1.44.14
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • 4.0.60831.0
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • E-centives Coupon Activator
  • ActiveTouch General Plugin Container Version 103
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • 1.7.0069.3
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Browser is Firefox which is fairly recent but do not know the exact version. I am running Vista Home Premium for the operating system

Tim 14 solutions 86 answers

Chosen Solution

Hi there,

Unfortunately if they are misnaming files then they'll need to sort that out on their end.

What I'd recommend doing though is sending them an email via their website. https://www.chase.com/online/services/email-inquiry.htm

Hi there, Unfortunately if they are misnaming files then they'll need to sort that out on their end. What I'd recommend doing though is sending them an email via their website. https://www.chase.com/online/services/email-inquiry.htm

Question owner

Thank you for contacting Chase.

We apologize for any inconvenience this issue may have caused.

We have been receiving calls and e-mails regarding a blank screen while trying to access statements online. This is currently a known issue and our technical department is working on a solution. We appreciate your patience and understanding.

If you have any questions or require further assistance, please e-mail us via the Secure Message Center or contact our Internet Service Center at 1-877-242-7372.

Thank you,


Erika R Miciano Internet Service Center

This was my reply from Chase. I have not received any other communication. At least they appear to have received word from others re the problem. Thanks for your recommendation to contact them directly. Bob

Thank you for contacting Chase. We apologize for any inconvenience this issue may have caused. We have been receiving calls and e-mails regarding a blank screen while trying to access statements online. This is currently a known issue and our technical department is working on a solution. We appreciate your patience and understanding. If you have any questions or require further assistance, please e-mail us via the Secure Message Center or contact our Internet Service Center at 1-877-242-7372. Thank you, Erika R Miciano Internet Service Center This was my reply from Chase. I have not received any other communication. At least they appear to have received word from others re the problem. Thanks for your recommendation to contact them directly. Bob