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Firefox crashes often

Posted

Having updated to Firefox 10, we're getting frequent crashes. Seems to happen more on javascript-heavy and/or https sites. Having logged in tabs on gmail and facebook causes a crash every time.

Also happens in safe mode. Crash reporter does not appear.

Having updated to Firefox 10, we're getting frequent crashes. Seems to happen more on javascript-heavy and/or https sites. Having logged in tabs on gmail and facebook causes a crash every time. Also happens in safe mode. Crash reporter does not appear.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Shockwave Flash 11.1 r102
  • Next Generation Java Plug-in 1.6.0_30 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Application Basics
Name
Firefox
Version
10.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
BetterPrivacy
1.68
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
Flashblock
1.5.15.1
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
Java Quick Starter
1.0
false
jqs@sun.com
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
NoScript
2.2.8
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Table2Clipboard
1.5.3.1
false
{9ab67d74-ec41-4cb2-b417-df5d93ba1beb}
Modified Preferences
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Value
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0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
3
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.co.uk/
browser.startup.homepage_override.buildID
20120129021758
browser.startup.homepage_override.mstone
rv:10.0
browser.tabs.warnOnClose
false
dom.ipc.plugins.enabled.npietab2.dll
true
extensions.lastAppVersion
10.0
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
gfx.blacklist.layers.direct3d9
2
gfx.blacklist.layers.opengl
2
gfx.blacklist.suggested-driver-version
10.6
gfx.blacklist.webgl.angle
2
gfx.blacklist.webgl.msaa
2
gfx.blacklist.webgl.opengl
2
gfx.direct2d.disabled
true
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1328185515
places.history.expiration.transient_current_max_pages
93902
places.history.expiration.transient_optimal_database_size
150242754
places.last_vacuum
1326464299
print.print_printer
Xerox 6180 PCL
print.printer_Canon_PIXMA_iP4000R.print_bgcolor
false
print.printer_Canon_PIXMA_iP4000R.print_bgimages
false
print.printer_Canon_PIXMA_iP4000R.print_command
print.printer_Canon_PIXMA_iP4000R.print_downloadfonts
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print.printer_Canon_PIXMA_iP4000R.print_edge_bottom
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print.printer_Canon_PIXMA_iP4000R.print_edge_left
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print.printer_Canon_PIXMA_iP4000R.print_edge_right
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print.printer_Canon_PIXMA_iP4000R.print_edge_top
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print.printer_Canon_PIXMA_iP4000R.print_evenpages
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print.printer_Canon_PIXMA_iP4000R.print_footercenter
print.printer_Canon_PIXMA_iP4000R.print_footerleft
&PT
print.printer_Canon_PIXMA_iP4000R.print_footerright
&D
print.printer_Canon_PIXMA_iP4000R.print_headercenter
print.printer_Canon_PIXMA_iP4000R.print_headerleft
&T
print.printer_Canon_PIXMA_iP4000R.print_headerright
&U
print.printer_Canon_PIXMA_iP4000R.print_in_color
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print.printer_Canon_PIXMA_iP4000R.print_margin_top
0.5
print.printer_Canon_PIXMA_iP4000R.print_oddpages
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print.printer_Canon_PIXMA_iP4000R.print_orientation
0
print.printer_Canon_PIXMA_iP4000R.print_pagedelay
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print.printer_Canon_PIXMA_iP4000R.print_paper_data
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print.printer_Canon_PIXMA_iP4000R.print_paper_size_unit
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print.printer_Canon_PIXMA_iP4000R.print_reversed
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print.printer_Canon_PIXMA_iP4000R.print_scaling
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print.printer_Canon_PIXMA_iP4000R.print_shrink_to_fit
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print.printer_Canon_PIXMA_iP4000R.print_to_file
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print.printer_Canon_PIXMA_iP4000R.print_unwriteable_margin_bottom
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print.printer_Canon_PIXMA_iP4000R.print_unwriteable_margin_left
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print.printer_Canon_PIXMA_iP4000R.print_unwriteable_margin_right
0
print.printer_Canon_PIXMA_iP4000R.print_unwriteable_margin_top
0
print.printer_DocuCom_PDF_Driver.print_bgcolor
true
print.printer_DocuCom_PDF_Driver.print_bgimages
true
print.printer_DocuCom_PDF_Driver.print_command
print.printer_DocuCom_PDF_Driver.print_downloadfonts
false
print.printer_DocuCom_PDF_Driver.print_edge_bottom
0
print.printer_DocuCom_PDF_Driver.print_edge_left
0
print.printer_DocuCom_PDF_Driver.print_edge_right
0
print.printer_DocuCom_PDF_Driver.print_edge_top
0
print.printer_DocuCom_PDF_Driver.print_evenpages
true
print.printer_DocuCom_PDF_Driver.print_footercenter
print.printer_DocuCom_PDF_Driver.print_footerleft
&PT
print.printer_DocuCom_PDF_Driver.print_footerright
&D
print.printer_DocuCom_PDF_Driver.print_headercenter
print.printer_DocuCom_PDF_Driver.print_headerleft
&T
print.printer_DocuCom_PDF_Driver.print_headerright
&U
print.printer_DocuCom_PDF_Driver.print_in_color
true
print.printer_DocuCom_PDF_Driver.print_margin_bottom
0.5
print.printer_DocuCom_PDF_Driver.print_margin_left
0.5
print.printer_DocuCom_PDF_Driver.print_margin_right
0.5
print.printer_DocuCom_PDF_Driver.print_margin_top
0.5
print.printer_DocuCom_PDF_Driver.print_oddpages
true
print.printer_DocuCom_PDF_Driver.print_orientation
0
print.printer_DocuCom_PDF_Driver.print_pagedelay
500
print.printer_DocuCom_PDF_Driver.print_paper_data
9
print.printer_DocuCom_PDF_Driver.print_paper_height
11.00
print.printer_DocuCom_PDF_Driver.print_paper_size_type
0
print.printer_DocuCom_PDF_Driver.print_paper_size_unit
1
print.printer_DocuCom_PDF_Driver.print_paper_width
8.50
print.printer_DocuCom_PDF_Driver.print_reversed
false
print.printer_DocuCom_PDF_Driver.print_scaling
0.70
print.printer_DocuCom_PDF_Driver.print_shrink_to_fit
false
print.printer_DocuCom_PDF_Driver.print_to_file
false
print.printer_DocuCom_PDF_Driver.print_unwriteable_margin_bottom
0
print.printer_DocuCom_PDF_Driver.print_unwriteable_margin_left
0
print.printer_DocuCom_PDF_Driver.print_unwriteable_margin_right
0
print.printer_DocuCom_PDF_Driver.print_unwriteable_margin_top
0
print.printer_Xerox_6180_PCL.print_bgcolor
false
print.printer_Xerox_6180_PCL.print_bgimages
false
print.printer_Xerox_6180_PCL.print_command
print.printer_Xerox_6180_PCL.print_downloadfonts
false
print.printer_Xerox_6180_PCL.print_edge_bottom
0
print.printer_Xerox_6180_PCL.print_edge_left
0
print.printer_Xerox_6180_PCL.print_edge_right
0
print.printer_Xerox_6180_PCL.print_edge_top
0
print.printer_Xerox_6180_PCL.print_evenpages
true
print.printer_Xerox_6180_PCL.print_footercenter
print.printer_Xerox_6180_PCL.print_footerleft
&PT
print.printer_Xerox_6180_PCL.print_footerright
&D
print.printer_Xerox_6180_PCL.print_headercenter
print.printer_Xerox_6180_PCL.print_headerleft
&T
print.printer_Xerox_6180_PCL.print_headerright
&U
print.printer_Xerox_6180_PCL.print_in_color
true
print.printer_Xerox_6180_PCL.print_margin_bottom
0.5
print.printer_Xerox_6180_PCL.print_margin_left
0.5
print.printer_Xerox_6180_PCL.print_margin_right
0.5
print.printer_Xerox_6180_PCL.print_margin_top
0.5
print.printer_Xerox_6180_PCL.print_oddpages
true
print.printer_Xerox_6180_PCL.print_orientation
0
print.printer_Xerox_6180_PCL.print_pagedelay
500
print.printer_Xerox_6180_PCL.print_paper_data
9
print.printer_Xerox_6180_PCL.print_paper_height
11.00
print.printer_Xerox_6180_PCL.print_paper_size_type
0
print.printer_Xerox_6180_PCL.print_paper_size_unit
1
print.printer_Xerox_6180_PCL.print_paper_width
8.50
print.printer_Xerox_6180_PCL.print_reversed
false
print.printer_Xerox_6180_PCL.print_scaling
0.70
print.printer_Xerox_6180_PCL.print_shrink_to_fit
true
print.printer_Xerox_6180_PCL.print_to_file
false
print.printer_Xerox_6180_PCL.print_unwriteable_margin_bottom
0
print.printer_Xerox_6180_PCL.print_unwriteable_margin_left
0
print.printer_Xerox_6180_PCL.print_unwriteable_margin_right
0
print.printer_Xerox_6180_PCL.print_unwriteable_margin_top
0
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.siteSettings
true
privacy.cpd.cookies
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Radeon X300/X550/X1050 Series
Vendor ID
1002
Device ID
5b62
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
8.593.100.0
Driver Date
2-10-2010
Vendor ID (GPU #2)
1002
Device ID (GPU #2)
5b72
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Driver Version (GPU #2)
8.593.100.0
Driver Date (GPU #2)
2-10-2010
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

Michael Verdi
  • Administrator
  • Moderator
128 solutions 856 answers

Can you give us your last few Crash IDs? Instructions here: https://support.mozilla.org/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Also it could be an issue with hardware acceleration. More info here: Latest Firefox issues

Can you give us your last few Crash IDs? Instructions here: https://support.mozilla.org/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash Also it could be an issue with hardware acceleration. More info here: [[Latest Firefox issues]]

Question owner

I can't give crash IDs, because crash reporter doesn't come up. about:crashes shows only crashes from months ago.

Don't know if it's related, but I previously had a similar problem (reported and unsolved at https://support.mozilla.org/en-US/questions/881543 ) which gave crash IDs. Firefox 8 and 9 worked ok.

Still happens with hardware acceleration disabled (actually as far as I can see, hardware acceleration is disabled anyway because the (latest) drivers are blacklisted).

Any other ideas?

I can't give crash IDs, because crash reporter doesn't come up. about:crashes shows only crashes from months ago. Don't know if it's related, but I previously had a similar problem (reported and unsolved at https://support.mozilla.org/en-US/questions/881543 ) which gave crash IDs. Firefox 8 and 9 worked ok. Still happens with hardware acceleration disabled (actually as far as I can see, hardware acceleration is disabled anyway because the (latest) drivers are blacklisted). Any other ideas?
Michael Verdi
  • Administrator
  • Moderator
128 solutions 856 answers

Try creating a new Firefox profile and see if the issue reoccurs. Instructions here: Use the Profile Manager to create and remove Firefox profiles

Try creating a new Firefox profile and see if the issue reoccurs. Instructions here: [[Managing profiles]]

Question owner

Thanks. I should have mentioned that I'd already tried a clean profile, and it still happens.

Thanks. I should have mentioned that I'd already tried a clean profile, and it still happens.
Swarnava Sengupta
  • Locale Leader
492 solutions 3268 answers

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website. See: * http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter) * https://support.mozilla.org/kb/Mozilla+Crash+Reporter * https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Question owner

.....

.....

Modified by michaell

Question owner

Swarnava: Breakpad doesn't seem to be catching these crashes, as I said in the original post, so none of your reply is relevant.

If this is related to previous issues, then you can find some previous crash IDs at https://support.mozilla.org/en-US/questions/881543 (they didn't match anything known - I filed a bug, but others can't reproduce so it didn't go anywhere...)

Swarnava: Breakpad doesn't seem to be catching these crashes, as I said in the original post, so none of your reply is relevant. If this is related to previous issues, then you can find some previous crash IDs at https://support.mozilla.org/en-US/questions/881543 (they didn't match anything known - I filed a bug, but others can't reproduce so it didn't go anywhere...)
Swarnava Sengupta
  • Locale Leader
492 solutions 3268 answers

you can try other Firefox version, i mean beta or Nightly

you can try other Firefox version, i mean beta or Nightly * firefox.com/beta

Question owner

I tried the candidate build for the first 11 beta and the problem happens there also.

I might try aurora or nightly when I have some more time, but I'm not going to deploy those around the office anyway, so I think we'll just stick with 3.6 for now. Should be replacing our computers before 3.6 EOL in April, so hopefully the issue will go away then.

I tried the candidate build for the first 11 beta and the problem happens there also. I might try aurora or nightly when I have some more time, but I'm not going to deploy those around the office anyway, so I think we'll just stick with 3.6 for now. Should be replacing our computers before 3.6 EOL in April, so hopefully the issue will go away then.

Modified by michaell

Michael Verdi
  • Administrator
  • Moderator
128 solutions 856 answers

Have you tried deleting the Firefox program folder and reinstalling? Sometimes updates go bad and create "frankenbuilds". Delete and reinstall Firefox

Have you tried deleting the Firefox program folder and reinstalling? Sometimes updates go bad and create "frankenbuilds". [[Basic Troubleshooting#w_7-reinstall-firefox|Delete and reinstall Firefox]]

Question owner

Yes, completely deleted the Firefox program folder, and Mozilla folders in appdata (regular and local).

For the record, I've now also tried latest nightly and aurora and they both exhibit the problem.

Yes, completely deleted the Firefox program folder, and Mozilla folders in appdata (regular and local). For the record, I've now also tried latest nightly and aurora and they both exhibit the problem.
Cheng Wang
  • Administrator
  • Moderator
34 solutions 435 answers

It's hard to know what's going on when the usual diagnostics don't work. I can only give you comments about what has caused similar crashing in the past:

1) Malware or third party programs injecting into the Firefox process. If it's not malware, some security/sandboxing software can prevent Firefox from accessing vital files on the computer. --- You can try installing Firefox in a non-standard location or using the "Portable" version of Firefox which runs off a USB drive which can sometimes get around this kind of thing. 2) You mention having to log into Facebook ... is it possible that you have Facebook App that has buggy code and is causing a crash? Can you try with the same version of Firefox on a different computer? 3) Hardware failure (you mention it's an old machine) has sometimes manifested as a Firefox crash because something written to memory ends up corrupted. Nothing we can really do to help you, there.

It's hard to know what's going on when the usual diagnostics don't work. I can only give you comments about what has caused similar crashing in the past: 1) Malware or third party programs injecting into the Firefox process. If it's not malware, some security/sandboxing software can prevent Firefox from accessing vital files on the computer. --- You can try installing Firefox in a non-standard location or using the [http://portableapps.com/apps/internet/firefox_portable "Portable" version of Firefox] which runs off a USB drive which can sometimes get around this kind of thing. 2) You mention having to log into Facebook ... is it possible that you have Facebook App that has buggy code and is causing a crash? Can you try with the same version of Firefox on a different computer? 3) Hardware failure (you mention it's an old machine) has sometimes manifested as a Firefox crash because something written to memory ends up corrupted. Nothing we can really do to help you, there.
Cheng Wang
  • Administrator
  • Moderator
34 solutions 435 answers

Looking at your system info, it looks like you've used IETab? It's a very fragile plugin/extension (since it integrates IE and Firefox). I'm not sure how to disable it, though, but do give the portable version of Firefox a try.

Also better privacy looks to still be installed. Are you sure this is a clean profile?

Looking at your system info, it looks like you've used IETab? It's a very fragile plugin/extension (since it integrates IE and Firefox). I'm not sure how to disable it, though, but do give the portable version of Firefox a try. Also better privacy looks to still be installed. Are you sure this is a clean profile?

Question owner

1) I'm as sure as I can be that there's no malware. The only (resident) security software is MS Security Essentials, which is fairly simple and I don't think does any sandboxing or similar. There is, however, a whole load of other software on this computer, so I guess there could be something - don't think there's any easy way of finding out, and I'm not about to uninstall/reinstall everything. Portable Firefox crashes too.

2) Facebook isn't necessary to cause the crash, it just seems to be a particularly reliable way of doing it. Using just about any script-heavy site for a few seconds causes it. (Besides which, I've got apps disabled on my Facebook account...)

3) Subtle hardware issues I guess are possible, but it's odd that only certain versions of Firefox are affected by them.

1) I'm as sure as I can be that there's no malware. The only (resident) security software is MS Security Essentials, which is fairly simple and I don't think does any sandboxing or similar. There is, however, a whole load of other software on this computer, so I guess there could be something - don't think there's any easy way of finding out, and I'm not about to uninstall/reinstall everything. Portable Firefox crashes too. 2) Facebook isn't necessary to cause the crash, it just seems to be a particularly reliable way of doing it. Using just about any script-heavy site for a few seconds causes it. (Besides which, I've got apps disabled on my Facebook account...) 3) Subtle hardware issues I guess are possible, but it's odd that only certain versions of Firefox are affected by them.

Question owner

I initially posted the about:support info from my usual profile rather than a clean profile. So, here's about:support from a clean profile:

 Application Basics
       Name
       Firefox
       Version
       10.0
       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Java Quick Starter
       1.0
       false
       jqs@sun.com
       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}
 Modified Preferences
     Name
     Value
       browser.places.importBookmarksHTML
       false
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage_override.buildID
       20120129021758
       browser.startup.homepage_override.mstone
       rv:10.0
       extensions.lastAppVersion
       10.0
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       25126
       privacy.sanitize.migrateFx3Prefs
       true
 Graphics
       Adapter Description
       ATI Radeon X300/X550/X1050 Series
       Vendor ID
       1002
       Device ID
       5b62
       Adapter RAM
       Unknown
       Adapter Drivers
       ati2dvag
       Driver Version
       8.593.100.0
       Driver Date
       2-10-2010
       Vendor ID (GPU #2)
       1002
       Device ID (GPU #2)
       5b72
       Adapter RAM (GPU #2)
       Unknown
       Adapter Drivers (GPU #2)
       Unknown
       Driver Version (GPU #2)
       8.593.100.0
       Driver Date (GPU #2)
       2-10-2010
       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
       GPU Accelerated Windows
       0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
I initially posted the about:support info from my usual profile rather than a clean profile. So, here's about:support from a clean profile: Application Basics Name Firefox Version 10.0 User Agent Mozilla/5.0 (Windows NT 5.1; rv:10.0) Gecko/20100101 Firefox/10.0 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID Java Quick Starter 1.0 false jqs@sun.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} Modified Preferences Name Value browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.buildID 20120129021758 browser.startup.homepage_override.mstone rv:10.0 extensions.lastAppVersion 10.0 network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 25126 privacy.sanitize.migrateFx3Prefs true Graphics Adapter Description ATI Radeon X300/X550/X1050 Series Vendor ID 1002 Device ID 5b62 Adapter RAM Unknown Adapter Drivers ati2dvag Driver Version 8.593.100.0 Driver Date 2-10-2010 Vendor ID (GPU #2) 1002 Device ID (GPU #2) 5b72 Adapter RAM (GPU #2) Unknown Adapter Drivers (GPU #2) Unknown Driver Version (GPU #2) 8.593.100.0 Driver Date (GPU #2) 2-10-2010 WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. GPU Accelerated Windows 0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

Question owner

Having put Portable Firefox onto a USB drive, I tried other computers. Another computer with pretty much identical hardware and similar software crashes in the same way. Same USB Firefox installation (and of course profile) on a Windows 7 laptop and it works fine.

So, it's something in the hardware or software installed on these computers that some versions of Firefox don't like. I'm afraid diagnosing beyond that is more effort than it's worth, unless there's a quick way of doing it...

Having put Portable Firefox onto a USB drive, I tried other computers. Another computer with pretty much identical hardware and similar software crashes in the same way. Same USB Firefox installation (and of course profile) on a Windows 7 laptop and it works fine. So, it's something in the hardware or software installed on these computers that some versions of Firefox don't like. I'm afraid diagnosing beyond that is more effort than it's worth, unless there's a quick way of doing it...
cor-el
  • Top 10 Contributor
  • Moderator
15462 solutions 140015 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

Do a malware check with some malware scanning programs on the Windows computer.<br /> You need to scan with all programs because each program detects different malware.<br /> Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br /> *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware *http://www.superantispyware.com/ - SuperAntispyware *http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy *http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Thanks - I've already used 4 of those scanners and 2 that you haven't mentioned. Seems really unlikely to me that it's the problem, but I guess there's no way to be sure.

Thanks - I've already used 4 of those scanners and 2 that you haven't mentioned. Seems really unlikely to me that it's the problem, but I guess there's no way to be sure.
Kensie
  • Moderator
0 solutions 21 answers

Well the support info does mention a newer driver for your graphics. Wouldn't hurt to update and see if that makes any difference and at least you'd have a more recent driver installed.

Other than that maybe our security experts might have a trick for figuring out how to capture the crash.

Well the support info does mention a newer driver for your graphics. Wouldn't hurt to update and see if that makes ''any'' difference and at least you'd have a more recent driver installed. Other than that maybe our security experts might have a trick for figuring out how to capture the crash.

Question owner

I think the support info suggestion about the driver is generic - as far as I can find, the latest driver version that exists for the X300 is 10.2. They stopped releasing new drivers for it some time ago.

I think the support info suggestion about the driver is generic - as far as I can find, the latest driver version that exists for the X300 is 10.2. They stopped releasing new drivers for it some time ago.