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Firefox crashes

Oxylatium replied
4123hamilton

Firefox appears to install, but will not load and crashed with an error message that it is missing the DLL file "MOZCRT19.DLL". However, I have downloaded this file and placed it in the Mozilla Firefox folder as instructed.

Firefox appears to install, but will not load and crashed with an error message that it is missing the DLL file "MOZCRT19.DLL". However, I have downloaded this file and placed it in the Mozilla Firefox folder as instructed.

All Replies (1)

Your crash report is outdated: https://crash-stats.mozilla.com/report/index/8565f0b3-ee1e-43a8-a3a5-b29512111223 Do you have a recent one?