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Unable to open a specific secure web site in any browser.

Posted

Can open other secure web sites. Small icons in FF bookmarks have disappeared but appear in Safari. Have followed all suggestions in help regarding Cookies, Cache and plug ins. Every attempt to access site results in error message as follows: "Error 500--Internal Server Error

From RFC 2068 Hypertext transfer protocol -- HTTP/1.1: 10.5.1 500 Internal Server Error

The Server encountered an unexpected condition which prevented it from fulfilling the request."

Can open other secure web sites. Small icons in FF bookmarks have disappeared but appear in Safari. Have followed all suggestions in help regarding Cookies, Cache and plug ins. Every attempt to access site results in error message as follows: "Error 500--Internal Server Error From RFC 2068 Hypertext transfer protocol -- HTTP/1.1: 10.5.1 500 Internal Server Error The Server encountered an unexpected condition which prevented it from fulfilling the request."

Chosen solution

See this about the missing icons:

It sometimes works if I open the main page and middle-click the link to open the "New Year, A New You…with a Little Help from My HealtheVet" link in a new tab (Ctrl + left-click does the same).
Sometimes a reload with bypassing the cache is needed ("Cmd + Shift + R" on Mac) to make it work.
So there is something wrong with that server.

Read this answer in context 0

Additional System Details

Sites Affected

https://www.myhealth.va.gov/mhv-portal-web/anonymous.portal?_nfpb=true&_pageLabel=mhvHome

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • 5.0.61118.0
  • Java Plug-In 2 for NPAPI Browsers
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
16604 solutions 149908 answers

Chosen Solution

See this about the missing icons:

It sometimes works if I open the main page and middle-click the link to open the "New Year, A New You…with a Little Help from My HealtheVet" link in a new tab (Ctrl + left-click does the same).
Sometimes a reload with bypassing the cache is needed ("Cmd + Shift + R" on Mac) to make it work.
So there is something wrong with that server.

See this about the missing icons: *https://support.mozilla.org/kb/latest-firefox-issues#os=mac&browser=fx9 It sometimes works if I open the main page and middle-click the link to open the "[https://www.myhealth.va.gov/mhv-portal-web/anonymous.portal?_nfpb=true&_nfto=false&_pageLabel=mhvHomeA New Year, A New You…with a Little Help from My HealtheVet]" link in a new tab (Ctrl + left-click does the same).<br /> Sometimes a reload with bypassing the cache is needed ("Cmd + Shift + R" on Mac) to make it work.<br /> So there is something wrong with that server. *https://www.myhealth.va.gov/index.html