Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

AOL username is capitalized. Why?

  • 2 replies
  • 2 have this problem
  • 13 views
  • Last reply by cor-el

When I upgraded from Firefox 3.0.6, AOL is now capitalizing my username. This causes AOL to think my username is wrong and I cannot log on. I tried restarting in safe mode but to no avail. I am using a Mac OSX 10.5.8. Any thoughts?

When I upgraded from Firefox 3.0.6, AOL is now capitalizing my username. This causes AOL to think my username is wrong and I cannot log on. I tried restarting in safe mode but to no avail. I am using a Mac OSX 10.5.8. Any thoughts?

Chosen solution

Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.

Remove saved Password(s):

  • Firefox > Preferences > Security: Passwords: "Saved Passwords" > "Show Passwords"
Read this answer in context 👍 1

All Replies (2)

Whatever is flagging your username as incorrect because of capitalization is wrong, not that you can fix someone else's code. AOL never complained if I used dmcritchie or DMcRitchie but I lost out on something else because someone else thought my AOL email address did not match their own database requirements. Email addresses are not case sensitive.

Delete the entry choice offered for userid dropdown that you get by double-click within the userid field, by using "Shift+Del" on your Mac, simply "Del" on other systems. Then reenter your userid in lowercase. If that doesn't work you may have to delete a cookie in privacy, and/or a user/password in security.

Chosen Solution

Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.

Remove saved Password(s):

  • Firefox > Preferences > Security: Passwords: "Saved Passwords" > "Show Passwords"