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Bookmarks lost, restore doesn't work (backup files exist), library empty, power outage this morning, HELP.

Posted

power outage this morning... don't know if Firefox was open

Now bookmarks gone

library totally empty

backup restore yields message: "Unable to process the backup file"

cannot save new bookmarks

power outage this morning... don't know if Firefox was open Now bookmarks gone library totally empty backup restore yields message: "Unable to process the backup file" cannot save new bookmarks

Modified by frogspit

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Pando Web Plugin
  • 4.0.60831.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
  • Google Update
  • GEPlugin
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.69
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17669 solutions 159840 answers

Chosen Solution

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.com/kb/Bookmarks+not+saved#w_places-database-file * http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox