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Browser check claims version is older than what is installed

Posted

The problem is that when certain sites auto detect what browser I am running they seem to think I am running an older version of Firefox, and thus disable some functionality and/or tell me to update. I have noticed this problem with gmail, google+, deviantart, and even the mozilla update page. The mozilla page claimed I was running version 3.6

I have updated to the newest version. I have tried clearing out my cookies and cache. I have tried a clean uninstall and reinstall of firefox. So far, I have found no solution. Any help would be appreciated.

The problem is that when certain sites auto detect what browser I am running they seem to think I am running an older version of Firefox, and thus disable some functionality and/or tell me to update. I have noticed this problem with gmail, google+, deviantart, and even the mozilla update page. The mozilla page claimed I was running version 3.6 I have updated to the newest version. I have tried clearing out my cookies and cache. I have tried a clean uninstall and reinstall of firefox. So far, I have found no solution. Any help would be appreciated.

Chosen solution

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 GTB6 (.NET CLR 3.5.30729)

Your user agent according to more system details link on right of your post. The user agent getting stuck was not a issue as of Firefox 4.0 and newer.

See this on how to reset to default. https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser#w_reset-your-user-agent

Read this answer in context 1

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • GEPlugin
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Foxit Reader Plug-In For Firefox and Netscape
  • NPWLPG
  • 4.0.50401.0

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 GTB6 (.NET CLR 3.5.30729)

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 GTB6 (.NET CLR 3.5.30729)
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
EPUBReader
1.4.1.0
true
{5384767E-00D9-40E9-B72F-9CC39D655D6F}
Google Shortcuts
2.1.7.1
true
{5C46D283-ABDE-4dce-B83C-08881401921C}
Googlebar Lite
4.8.2
true
{79c50f9a-2ffe-4ee0-8a37-fae4f5dacd4f}
gpdf
4.0.1
true
{b68dfae5-1903-4a03-8094-c973bf7e483e}
WebMail Notifier
2.8.2
true
{37fa1426-b82d-11db-8314-0800200c9a66}
Zotero
2.1.10
true
zotero@chnm.gmu.edu
avast! WebRep
6.0.1203
false
wrc@avast.com
Fire.fm
1.4.14
false
{6F0976E6-26F3-4AFE-BBEC-9E99E27E4DF3}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://forecast.weather.gov/MapClick.php?CityName=Millersville&state=PA&site=CTP&textField1=40.0036&textField2=-76.3539&…
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
extensions.lastAppVersion
9.0.1
general.useragent.override
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 GTB6 (.NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
network.http.proxy.version
1.0
network.protocol-handler.expose.mailto
true
network.protocol-handler.external.mailto
false
places.database.lastMaintenance
1324502951
places.history.enabled
false
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1306537069
print.print_printer
Microsoft XPS Document Writer
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cache
false
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.enable_ssl2
true
security.enable_tls
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTX 460M
Vendor ID
10de
Device ID
0dd1
Adapter RAM
1536
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.8562
Driver Date
10-15-2011
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 460M ) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)
GPU Accelerated Windows
1/1 Direct3D 10

James
  • Top 25 Contributor
  • Moderator
720 solutions 5349 answers

Chosen Solution

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 GTB6 (.NET CLR 3.5.30729)

Your user agent according to more system details link on right of your post. The user agent getting stuck was not a issue as of Firefox 4.0 and newer.

See this on how to reset to default. https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser#w_reset-your-user-agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/'''3.5.5 GTB'''6 (.NET CLR 3.5.30729) Your user agent according to more system details link on right of your post. The user agent getting stuck was not a issue as of Firefox 4.0 and newer. See this on how to reset to default. https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser#w_reset-your-user-agent