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Firefox crashes

Posted

Firefox barely opens before it crashes. It even crashes as it opens in safe mode. I have reinstalled and rebooted, to no avail.

Firefox barely opens before it crashes. It even crashes as it opens in safe mode. I have reinstalled and rebooted, to no avail.

Chosen solution

Not something I understand, but it may involve Firefox trying to use encrypted files. Are you using an admin account, and have you installed firefox in an ordinary location?

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Additional System Details

Crash ID

bp-130231de-7829-449a-9b4b-a020a2110829

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; EasyBits GO v1.0; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)

More Information

John99
  • Top 25 Contributor
  • Moderator
695 solutions 9602 answers

Chosen Solution

Not something I understand, but it may involve Firefox trying to use encrypted files. Are you using an admin account, and have you installed firefox in an ordinary location?

Not something I understand, but it may involve Firefox trying to use encrypted files. Are you using an admin account, and have you installed firefox in an ordinary location? *Crash ID report : [https://crash-stats.mozilla.com/report/index/130231de-7829-449a-9b4b-a020a2110829 130231de-7829-449a-9b4b-a020a2110829] ** Signature : GetNameFromValue ** Crash Reason : EXCEPTION_ACCESS_VIOLATION_EXEC