Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes on start up every time

  • 2 replies
  • 10 have this problem
  • 12 views
  • Last reply by mrmccleve

mrmccleve
mrmccleve
more options

I have followed all of the steps to fix the problem. I've updated Firefox. I've done a spyware and malware check. I've uninstalled and reinstalled. Still, every time I try to start Firefox, it crashes immediately on start up. It even crashes in safe mode start up.

I have followed all of the steps to fix the problem. I've updated Firefox. I've done a spyware and malware check. I've uninstalled and reinstalled. Still, every time I try to start Firefox, it crashes immediately on start up. It even crashes in safe mode start up.

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-7010ad55-c393-49e9-bcfa-0a7502111109
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

Read this answer in context 👍 4

All Replies (2)

knorretje
knorretje
more options

Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-7010ad55-c393-49e9-bcfa-0a7502111109
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

mrmccleve
mrmccleve Question owner
more options

Thanks! This fixed the problem.