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Firefox crashes and crash report opens up

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  • 11 have this problem
  • 8 views
  • Last reply by knorretje

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On launch, Firefox window opens and closes straight away followed by a crash report window. I tried uninstalling and reinstalling but it still wouldn't work. I can run it on Safe-Mode cause it wouldn't open at all.

I cannot find a different manner to open it on safe mode neither.

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-5d9448b1-3d25-4fa2-a090-ecd5c2111105
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

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Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-5d9448b1-3d25-4fa2-a090-ecd5c2111105
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.