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Firefox about:addons doesn't load

Posted

I have the newest firefox, but my about:addons page won't load. When I surf to that page, all I get is an endless "loading" dialogue. Pushing tabs (get/appearance/plugins) does absolutely nothing but continue the endless "loading" problem.

Chosen solution

Do you have a problem with accessing other Google pages?


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.0 r1
  • Version 2.3.2.0
  • Google Talk Plugin Video Accelerator version:0.1.44.11
  • 4.0.60831.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_27 for Mozilla browsers
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • 1.9.0042.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:7.0.1) Gecko/20100101 Firefox/7.0.1

More Information

Application Basics
Name
Firefox
Version
7.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.3.10
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Better Facebook!
5.951
true
betterfacebook@mattkruse.com
Disconnect
1.0.1
true
disconnect@disconnect.me
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
Morning Coffee
1.35
true
morningCoffee@shaneliesegang
Remove It Permanently
1.0.6.10
true
{1dbc4a33-ea62-4330-966c-7bdad3455322}
Research Word
1.3.7
true
researchword@scott
Tab Mix Plus
0.3.8.6
true
{dc572301-7619-498c-a57d-39143191b318}
Test Pilot
1.2
true
testpilot@labs.mozilla.com
Xmarks
4.0.2
true
foxmarks@kei.com
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Java Console
6.0.27
false
{CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://my.yahoo.com/
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
rv:7.0.1
browser.tabs.closeWindowWithLastTab
false
browser.tabs.loadBookmarksInBackground
true
browser.tabs.loadDivertedInBackground
true
browser.tabs.selectOwnerOnClose
false
browser.tabs.tabMaxWidth
175
browser.tabs.tabMinWidth
70
extensions.lastAppVersion
7.0.1
keyword.URL
http://search.yahoo.com/search?p=
network.cookie.prefsMigrated
true
network.prefetch-next
false
places.database.lastMaintenance
1320416563
places.history.enabled
false
places.history.expiration.transient_current_max_pages
59003
privacy.donottrackheader.enabled
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 8200M G
Vendor ID
10de
Device ID
0845
Adapter RAM
256
Adapter Drivers
nvd3dum nvwgf2um,nvwgf2um
Driver Version
8.15.11.8644
Driver Date
7-23-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (7.0.6002.18409)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

SafeBrowser 550 solutions 2392 answers

Try this: In the left column of the Add-ons page/tab, click on any item other than "Get Add-ons". Doing that one time should resolve the problem. I thought that problem was fixed, but maybe not.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Question owner

As I said, I've done that. It does nothing.

SafeBrowser 550 solutions 2392 answers

Sorry, I did not see/read that part.

The files that store information about your installed extensions may have become corrupted. Try the reset of those files discussed in the following.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Modified by SafeBrowser

finitarry 157 solutions 2177 answers

Since that page is part of Firefox, I would suspect the localstore file in the profile of being damaged.

If that does not fix it, try basic troubleshooting.

Question owner

well, the plugin check page gave me this:

Plugin Finding Service Error We've encountered an error. Please try your request again later.

SafeBrowser 550 solutions 2392 answers

Try this Plugin Check page: http://www.mozilla.com/en-US/plugincheck/

Question owner

Thanks SafeBrowser. Trying that now.

SafeBrowser 550 solutions 2392 answers

Have you resolved the about:addons problem?

If so, to help other users find solutions, please return and sign-in to the forum with your user name and password:

  • click on "Solved It" next to the reply ABOVE that BEST solved your question
  • DO NOT click "Solved It" next to this reply

Thanks

Question owner

Almost I think. I needed some extension updates. Still working.

Question owner

Okay. Extensions updated. I also tried deleting the extensions files as suggested.

about:addons still not loading. neither is klout.com nor google+

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96800 answers

Try to reset the preferences.


Make sure that you click the Extension tab on the Tools > Add-ons page.
You may need to wait a few seconds to get a response and have the extensions show up.

Question owner

as i said in the other thread ([https://support.mozilla.com/en-US/que.../892637#answer-270018|here] here), i've already done all that. i did all that before i did anything else.

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96800 answers

Chosen Solution

Do you have a problem with accessing other Google pages?


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

Helpful Reply

i've ran spyware. i've checked for malware. i've booted and rebooted. i've uninstalled and reinstalled. i can't get to google+ or to klout.com. the browser won't load twitter's new "t.co" shortlinks. everything else seems to work just fine.

as far as the "Make sure that you click the Extension tab on the Tools > Add-ons page." that's part of the problem. i can't get "about:addons" to load. i said that in the very first message and throughout.

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96800 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

Question owner

okay that's one thing i've not tried. i'll do that in a bit. thank you.

Question owner

okay. when i shut firefox down to do all of this ... i never got through any of it. when i opened it back up to check something, or tried to open it back up to check something, i got a "firefox is already running" dialog. i checked my processes and services to turn it off - and couldn't find firefox or mozilla anything in either place. so i uninstalled the program and reinstalled it and rebooted - twice - and i'm still getting the "already running" dialog. i can't do anything with the program at all now.