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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by stacybk1

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My Firefox crashes on startup. I went into the safe mode and it did work. I even troubleshoot the extension, theme and hardware acceleration while in safe mode. I disabled all the add-ons. When I returned back to Windows XP it still did not work. I do not know what is wrong. Please assist. Thank you.

My Firefox crashes on startup. I went into the safe mode and it did work. I even troubleshoot the extension, theme and hardware acceleration while in safe mode. I disabled all the add-ons. When I returned back to Windows XP it still did not work. I do not know what is wrong. Please assist. Thank you.

All Replies (4)

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That can be a problem with Spector (svrltmgr.dll; thread 1 and 3 of crash report)

  • bug 434403 - Startup crash [@ nsDocShell::SetupNewViewer(nsIContentViewer*)] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | DocumentViewerImpl::Close(nsISHEntry*) ] (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)
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Hello,

I reviewed the reply you sent. I do not have spector360 on my computer so that is not the issue. I am not sure what does the other two sites mean. Am I suppose to use these sites to test for the problem? My firefox works in safe mode so how do I get it to work under windows xp. Thank you.

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You do have the file svrltmgr.dll showing in the module list of the crash report.

What is the origin of that file (which folder) and which software has installed it?

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Thank you for the information. I was able to see this particular file found in my Windows/systems32 folder. I will work on this issue and see if the problem is resolved. Thanks for your help.