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Firefox crashes

  • 2 replies
  • 1 has this problem
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  • Last reply by cor-el

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I try to open firefox and I get an application error saying that some memory location could not be read. I have included the crash id no.

I try to open firefox and I get an application error saying that some memory location could not be read. I have included the crash id no.

All Replies (2)

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Your crashreport is:
https://crash-stats.mozilla.com/report/index/a742e7c1-3063-468f-83c4-e9ca42110907
This report shows a plugin that is not responding. I can not see which plugin because that information is missing.

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You can try to disable the Java Quick Starter extension.

  • Tools -> Add-ons -> Extensions
  • Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)