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I can't pull up a PDF file in FF-- get just a blank screen -- outlook works


Started about 3mos ago. Clicking on a link in FF puts a legitimate address in the address bar. The address starts with http:// with file location and ends with .pdf but FF hangs with a blank white screen where the pdf file should be displayed. I have the Foxit addon -- could this be the problem?

No problem with displaying a pdf file from my local folders.

Additional System Details

Installed Plug-ins

  • 1.9.0042.0
  • 2.0.0048.0
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • Shockwave Flash 10.3 r183
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • DLM Netscape Plugin (
  • GEPlugin
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Google Update
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2

More Information

  • Top 10 Contributor
2368 solutions 20957 answers

You might want to change your application setting for PDFs. Try here:

orange Firefox button or Tools menu > Options > Applications

Type pdf in the search box and pause while Firefox filters the list. You should get one or two lines. Is Foxit available? Is Adobe Reader available? Try a couple things if you can and see whether any of them work correctly.