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Cannot open firefox - mozilla crash reporter

  • 1 reply
  • 4 have this problem
  • 7 views
  • Last reply by stevezilis

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this message appears everytime I try to open Firefox 7. uninstalled and reinstalled on Windows 7 machine. All else works well.

"We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts."

this message appears everytime I try to open Firefox 7. uninstalled and reinstalled on Windows 7 machine. All else works well. "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts."

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This is the crash report that comes up. good luck! I am off to Google insanity, but they do "Google" better than Firefox does Google. When Firefox starting mimicking Google it went immediately downhill culminating in the complete inoperability.

Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2 AvailableVirtualMemory: 4137304064 BuildID: 20110922153450 CrashTime: 1317311021 EMCheckCompatibility: true InstallTime: 1317254756 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 17 StartupTime: 1317311020 SystemMemoryUsePercentage: 46 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 7.0

This report also contains technical information about the state of the application when it crashed.