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I've tried to update but websites still say I'm using an old version. I've downloaded the newest version and run the program from "Downloads"

Posted

Sites like Pandora and gmail keep telling me I'm using an old version of Firefox. So I follow their links to upgrade, download the newest version and run it from my downloaded programs. But it doesn't seem to work as the sites still give me the same message.

Sites like Pandora and gmail keep telling me I'm using an old version of Firefox. So I follow their links to upgrade, download the newest version and run it from my downloaded programs. But it doesn't seem to work as the sites still give me the same message.

Chosen solution

Something that you have installed has changed your User Agent or is keeping your User Agent from updating with the new install/update of Firefox. I suspect that it is Fast Browser Search which is shown as part of your User Agent. To get rid of Fast Browser Search do the following:

  1. Close Firefox (Firefox button > Exit OR File > Exit)
  2. Open the Windows XP Control Panel and remove/uninstall "Fast Browser search protection" and "Fast Browser Search" (MyWebTatoo)
  3. Start Firefox


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Read this answer in context 6

Additional System Details

Installed Plug-ins

  • Google Talk Plugin Video Accelerator version:0.1.44.11
  • Version 2.3.2.0
  • Office Plugin for Netscape Navigator
  • Adobe Shockwave for Director Netscape plug-in, version 10.2
  • Adobe PDF Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.3 r183
  • npmnqmp 989898989877
  • Google Update
  • iTunes Detector Plug-in
  • 4.0.60531.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/2009101601 Firefox/3.0.15 (.NET CLR 3.5.30729) FBSMTWB

More Information

SafeBrowser 543 solutions 2390 answers

Chosen Solution

Something that you have installed has changed your User Agent or is keeping your User Agent from updating with the new install/update of Firefox. I suspect that it is Fast Browser Search which is shown as part of your User Agent. To get rid of Fast Browser Search do the following:

  1. Close Firefox (Firefox button > Exit OR File > Exit)
  2. Open the Windows XP Control Panel and remove/uninstall "Fast Browser search protection" and "Fast Browser Search" (MyWebTatoo)
  3. Start Firefox


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Something that you have installed has changed your User Agent or is keeping your User Agent from updating with the new install/update of Firefox. I suspect that it is Fast Browser Search which is shown as part of your User Agent. To get rid of Fast Browser Search do the following: #Close Firefox (Firefox button > Exit '''''OR''''' File > Exit) #Open the Windows XP Control Panel and remove/uninstall "Fast Browser search protection" and "Fast Browser Search" (MyWebTatoo) #*See --> http://support.microsoft.com/kb/307895 #*Your User Agent: ''Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/2009101601 Firefox/3.0.15 (.NET CLR 3.5.30729) <u>FBSMTWB</u>''''' #*What is a User Agent: http://en.wikipedia.org/wiki/User_Agent #Start Firefox #*Reset your User Agent following the instructions in the article below: #**See --> [https://support.mozilla.com/en-US/kb/websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser#w_reset-your-user-agent Reset your user agent] #*Check your Firefox version: #**See --> [https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version Finding your Firefox version] '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Question owner

Thanks for trying to help me. I opened my programs to remove Fast Browser but don't have it. I also did as you suggested and updated Adobe and 2 other programs that were running old versions then restarted but no luck. Thank you anyway, I appreciate it.

Thanks for trying to help me. I opened my programs to remove Fast Browser but don't have it. I also did as you suggested and updated Adobe and 2 other programs that were running old versions then restarted but no luck. Thank you anyway, I appreciate it.
SafeBrowser 543 solutions 2390 answers

Did you try resetting your User Agent as I suggested in item 3 in my reply?


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Did you try resetting your User Agent as I suggested in item 3 in my reply? '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
cor-el
  • Top 10 Contributor
  • Moderator
12900 solutions 118327 answers

Helpful Reply

Did you reset the user agent?

You have a corrupted user agent that identifies you as Firefox/3.0.15 Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/2009101601 Firefox/3.0.15 (.NET CLR 3.5.30729) FBSMTWB

See:


You can open the about:config page via the location bar and do a search for general.useragent.override via the Filter at the top of the about:config page.
You can reset the pref general.useragent.override if it appears bold (user set) via the right-click context menu to the default value.

Did you reset the user agent? You have a corrupted user agent that identifies you as Firefox/3.0.15 Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/2009101601 Firefox/3.0.15 (.NET CLR 3.5.30729) FBSMTWB See: *https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser *http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default ---- You can open the <b>about:config</b> page via the location bar and do a search for <i>general.useragent.override</i> via the Filter at the top of the about:config page.<br /> You can reset the pref <i>general.useragent.override</i> if it appears bold (user set) via the right-click context menu to the default value. *http://kb.mozillazine.org/about:config

Question owner

That worked. I can't thank you enough!!!

That worked. I can't thank you enough!!!