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How do I download firefox when it keeps prompting me to reboot but when I do it still won't? have rebooted 6 times now and still can't download.

Posted

I had firefox months ago but due to computer problems had to remove it but now I can't redownload it because it keeps prompting me to reboot to complete a previous uninstall but when I allow it to it reboots the computer than nothing happens so I try to download again and it still says reboot have rebooted 6 times and it still won't let me download.

I had firefox months ago but due to computer problems had to remove it but now I can't redownload it because it keeps prompting me to reboot to complete a previous uninstall but when I allow it to it reboots the computer than nothing happens so I try to download again and it still says reboot have rebooted 6 times and it still won't let me download.

Chosen solution

Uninstalling Firefox on Windows

http://kb.mozillazine.org/Uninstalling_firefox#On_Windows

Delete ALL suggested in the article

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Additional System Details

This happened

Every time Firefox opened

This started when...

today when I tried to download

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

More Information

Hasan 469 solutions 5600 answers

Installing Firefox on Windows

https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows


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Installing Firefox on Windows https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows Check and tell its working.

Question owner

the problem isn't that I don't know how to download it's that I'm unable to complete a download because it prompts me to reboot but when I do it still doesn't download and continues to prompt me to reboot so I am unable to complete the download to get it on my computer.

the problem isn't that I don't know how to download it's that I'm unable to complete a download because it prompts me to reboot but when I do it still doesn't download and continues to prompt me to reboot so I am unable to complete the download to get it on my computer.

Modified by rockgoddes1984

Hasan 469 solutions 5600 answers

you mean you can't even Download the Firefox Installer file ?? If you are receiving any Error Messages, what are the Error Messages ??

you mean you can't even Download the Firefox Installer file ?? If you are receiving any Error Messages, what are the Error Messages ??

Modified by Hasan

Question owner

I don't get an error I get as far a the screen where you pick standard install and it prompts me to reboot saying it needs to complete a previous uninstall so I do then nothing happens so I try to redownload and again it prompts me to reboot I have rebooted now probably 20 times and still can't get past that part and download the program tried to post a screenshot but it's not showing up on my post

I don't get an error I get as far a the screen where you pick standard install and it prompts me to reboot saying it needs to complete a previous uninstall so I do then nothing happens so I try to redownload and again it prompts me to reboot I have rebooted now probably 20 times and still can't get past that part and download the program tried to post a screenshot but it's not showing up on my post

Modified by rockgoddes1984

Hasan 469 solutions 5600 answers

The program must close to allow a previous installation attempt to complete

https://support.mozilla.com/en-US/kb/The%20program%20must%20close%20to%20allow%20a%20previous%20installation%20attempt%20to%20complete

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The program must close to allow a previous installation attempt to complete https://support.mozilla.com/en-US/kb/The%20program%20must%20close%20to%20allow%20a%20previous%20installation%20attempt%20to%20complete Check and tell if its working.

Question owner

that's not the message I'm getting it tells my to start my download I must reboot my computer to finish a previous uninstall. I haven't downloaded firefox yet because it's not letting me I went to the link you put up and did what it said but couldn't because the file it says to find isn't there because I don't have firefox. I can't get the installation to finish because it keeps prompting me to reboot before I can install but when I reboot it still tells me I need to reboot.

that's not the message I'm getting it tells my to start my download I must reboot my computer to finish a previous uninstall. I haven't downloaded firefox yet because it's not letting me I went to the link you put up and did what it said but couldn't because the file it says to find isn't there because I don't have firefox. I can't get the installation to finish because it keeps prompting me to reboot before I can install but when I reboot it still tells me I need to reboot.
Hasan 469 solutions 5600 answers

-> click Firefox button and click Exit

-> Start Firefox in Safe Mode

https://support.mozilla.com/kb/Safe+Mode

Firefox Safe Mode window will open. DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Check and tell if its working while you are Browsing and Downloading the file in Firefox Safe Mode.

-> click '''Firefox''' button and click '''Exit''' -> '''Start Firefox in Safe Mode''' https://support.mozilla.com/kb/Safe+Mode Firefox Safe Mode window will open. DON'T SELECT ANY OPTIONS, just click '''Continue in Safe Mode''' Check and tell if its working while you are Browsing and Downloading the file in Firefox Safe Mode.

Question owner

I don't have firefox I am using internet explorer it won't let me download firefox so I can't click the firefox button cause there isn't one I'm not able to download firefox that is the problem

I don't have firefox I am using internet explorer it won't let me download firefox so I can't click the firefox button cause there isn't one I'm not able to download firefox that is the problem

Modified by rockgoddes1984

Hasan 469 solutions 5600 answers

Then ask your Question from Windows Live Technical Support !!!

Then ask your Question from Windows Live Technical Support !!!

Question owner

windows isn't what's stopping it it's firefox that not letting it download it keeps telling me I need to reboot to finish a previous uninstall

windows isn't what's stopping it it's firefox that not letting it download it keeps telling me I need to reboot to finish a previous uninstall
Hasan 469 solutions 5600 answers

The Web Browser you are using to Download Firefox Installation file is INTERNET EXPLORER so ask this Question from Microsoft Technical Support Team.

http://support.microsoft.com/default.aspx

The Web Browser you are using to Download Firefox Installation file is INTERNET EXPLORER so ask this Question from Microsoft Technical Support Team. http://support.microsoft.com/default.aspx

Modified by Hasan

Question owner

I keep trying to explain it's not internet explorer or windows it's firefox I can run the download but once it get to the point in the download process where you pick standard or custome download and I select standard then FIREFOX tells me I need to reboot before I can finish the download and then never completes after the reboot.

I keep trying to explain it's not internet explorer or windows it's firefox I can run the download but once it get to the point in the download process where you pick standard or custome download and I select standard then FIREFOX tells me I need to reboot before I can finish the download and then never completes after the reboot.
Hasan 469 solutions 5600 answers

Try to use Custom Install method:

Custom installation of Firefox on Windows

https://support.mozilla.com/en-US/kb/Custom%20installation%20of%20Firefox%20on%20Windows

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Try to use Custom Install method: Custom installation of Firefox on Windows https://support.mozilla.com/en-US/kb/Custom%20installation%20of%20Firefox%20on%20Windows Check and tell if its working.

Question owner

just tried is and when I got to the setup shortcuts part of the download I clicked next and again a prompt popped up from mozilla firefox setup saying your computer must be restarted to complete a previous uninstall of firefox. Do you want to reboot now? which is the same one I've been getting and when I click yes the computer reboots and when it starts back up the installation never continues and when I try again it does the same thing.

just tried is and when I got to the setup shortcuts part of the download I clicked next and again a prompt popped up from mozilla firefox setup saying your computer must be restarted to complete a previous uninstall of firefox. Do you want to reboot now? which is the same one I've been getting and when I click yes the computer reboots and when it starts back up the installation never continues and when I try again it does the same thing.
Hasan 469 solutions 5600 answers

Are you logged-in to Windows as an Administrator Account ??

Are you logged-in to Windows as an Administrator Account ??

Question owner

yes I am. windows isn't giving me any prompts other than the original one authorizing firefox to run the installation program before the download starts then part way into the download firefox asks me to reboot so the download it starting then it tells me I can't finish the download because I have to reboot because of a previous uninstall that needs to complete so when I reboot it should finish the installation but it doesn't and then when I try the download again I get the same thing again like it's stuck in a loop

yes I am. windows isn't giving me any prompts other than the original one authorizing firefox to run the installation program before the download starts then part way into the download firefox asks me to reboot so the download it starting then it tells me I can't finish the download because I have to reboot because of a previous uninstall that needs to complete so when I reboot it should finish the installation but it doesn't and then when I try the download again I get the same thing again like it's stuck in a loop

Question owner

if you have an email I can send you the screenshot of what it's doing I tried to post it on here but it's not showing up

if you have an email I can send you the screenshot of what it's doing I tried to post it on here but it's not showing up
Hasan 469 solutions 5600 answers

Software Update not working properly

http://kb.mozillazine.org/Software_Update#Software_Update_not_working_properly

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Note: You can attach screenshots here as well, in the Add images.. textfield below.

Software Update not working properly http://kb.mozillazine.org/Software_Update#Software_Update_not_working_properly Check and tell if its working. ''Note: You can attach screenshots here as well, in the '''Add images..''' textfield below.''

Question owner

I haven't yet downloaded firefox so it's not a software update it's the download that isn't completing. Also I've tried now 3 times to add the screenshot on the add images thing and it's not showing up I've tried it as a .BMP and .JPG it's size is 400 x 300 pixels and also at 200 x 150 pixels I don't know why it's not showing up

I haven't yet downloaded firefox so it's not a software update it's the download that isn't completing. Also I've tried now 3 times to add the screenshot on the add images thing and it's not showing up I've tried it as a .BMP and .JPG it's size is 400 x 300 pixels and also at 200 x 150 pixels I don't know why it's not showing up

Question owner

screenshot

screenshot