Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I get the option I've chosen in applications Mail to to work on a web page

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Sharp63

Sharp63
Sharp63
more options

When I go to options, applications, scroll to (mailto) I have three choices...Yahoo, Gmail or Windows Live Mail. No matter which one I select none of them are working since the last update to FF 5, all I'm getting when clicking an email icon at a website is another tab opens but it's blank with the address bar saying (about:blank) Each time I made a change I restarted FF but it still wouldn't work.

When I go to options, applications, scroll to (mailto) I have three choices...Yahoo, Gmail or Windows Live Mail. No matter which one I select none of them are working since the last update to FF 5, all I'm getting when clicking an email icon at a website is another tab opens but it's blank with the address bar saying (about:blank) Each time I made a change I restarted FF but it still wouldn't work.

Modified by Sharp63

Chosen solution

You can look at the network.protocol-handler.external.mailto and other mailto prefs on the about:config page.
You can open about: pages via the location bar like you open a website. Filter: mailto

If network.protocol-handler.external.mailto prefs are user set (bold) then right-click and Reset them to the default value.
You can also try to change the network.protocol-handler.warn-external.mailto pref to true.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold(user set).
  • Preferences can be reset to the default or changed via the right-click context menu.
Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can look at the network.protocol-handler.external.mailto and other mailto prefs on the about:config page.
You can open about: pages via the location bar like you open a website. Filter: mailto

If network.protocol-handler.external.mailto prefs are user set (bold) then right-click and Reset them to the default value.
You can also try to change the network.protocol-handler.warn-external.mailto pref to true.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold(user set).
  • Preferences can be reset to the default or changed via the right-click context menu.
Sharp63
Sharp63 Question owner
more options

Following your instructions I was able to reset: network.protocol handler.external.mailto prefs to default...it was set (bold) it's value reads True. However; I also reset the network.protocol-handler.warn-external.mailto prefs to default but the value is set to "False". When I right click I'm not sure if one of the options will change the value and if so which one? Does it matter that the value is False? Also; the network.protocol-handler.expose.mailto...is set to default but again value is "False". Am I good to go or may something not work wright along the way or create a security risk? I went back to Tools, Options, applications again and tried all three email programs mentioned in my question and which ever one I set is the one that opened. Thank you for your help...