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Why can't I open my emails in the new Yahoo Mail any more? It was ok until Yahoo upgraded it.


Yesterday I upgraded my Yahoo mail and at first the auto complete email address didn't work and now I can't open my emails to read them. The page just freezes. Can you help me please?

Additional System Details

Sites Affected


Installed Plug-ins

  • DjVu Plug-In(external version
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • Shockwave Flash 10.3 r181
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

Firefox 5
New Yahoo Mail
Windows XP with all new service packs

  • Top 10 Contributor
  • Moderator
10738 solutions 96606 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Question owner

Thank you for your reply. I have just tried both of these things and it hasn't made any difference unfortunately.

parsecor2 0 solutions 1 answers

Didn't work for me eiher...what a pain.

  • Top 10 Contributor
  • Moderator
10738 solutions 96606 answers

Helpful Reply

This is probably an issue with the new Yahoo code that Yahoo needs to fix on their site.
You can try to contact them or post on a Yahoo forum if there is such a forum for problems with Yahoo! Mail.

carsten888 0 solutions 3 answers

I did all the above and that did not work.

I browsed in save mode for a week, no problems in yahoo mail.

Then I disabled all plugins and extensions in normal mode, still good.

Then I enabled one by one , testing a few days at the time. I finally got it narrowed donw to ONE plugin: Firebug.

I really need firebug. I tried Opera (got the debug-tool integrated in the core), but that does not work half as nice as Firebug.

I tried to post on the firebug forum, but it seems they have no forum at all, only that inaccessable spamalot groups-thing.

Please someone debug Firebug.

fposkett 0 solutions 2 answers

I had the same problem and so I disabled the Yahoo tool bar and everything is fine now

Question owner

That isn't going to work for me because I don't have the Yahoo tool bar in my browser! Thanks anyway.