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Get this message occasionally when using "analyze" in CCleaner: "You must close Firefox/Mozilla to allow the Internet Cache to be cleaned. Otherwise this process will be skipped." And I did Exit.

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  • Last reply by Fluitketel

PAWG
PAWG
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I use CCleaner at the end of each session on my home PC. Occasionally, I get the message 'You must close Firefox/Mozilla to allow the Internet Cache to be cleaned. Otherwise this process will be skipped.'

I exit Firefox every time I end a session.

I use CCleaner at the end of each session on my home PC. Occasionally, I get the message 'You must close Firefox/Mozilla to allow the Internet Cache to be cleaned. Otherwise this process will be skipped.' I exit Firefox every time I end a session.

All Replies (2)

the-edmeister
the-edmeister
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Firefox may not be completely closed.
https://support.mozilla.com/en-US/kb/Firefox%20hangs
See hang-at-exit

Fluitketel
Fluitketel
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I have the same problem. I've checked my processes, but I can't find other Firefox processes.

I fixed the problem by closing Thunderbird. Is it possible that Thunderbird is using Firefox resources?